Reviews
This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 299 Customer Reviews
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Review fromFran S
Date: 05/03/2025
1 starWas an iolo user for years, renewed my annual subscription like I always did - then found out they charged me a monthly fee through ****** (iolo didn't event send monthly receipts). I NEVER approved of that charge. Very deceptive! They wouldn't refund me aside from the very last charge.
RealDefense LLC
Date: 06/19/2025
Dear ****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We appreciate the fact that you have been using our products for several years and apologize for any confusion regarding your last renewal purchase. Our records reflect that when you renewed your iolo System Mechanic Standard 1-year software in December 2024 you took advantage of a promotionally discounted offer that included a 30-day free trial of our LiveTech 24/7 ************************** which would renew at the regular monthly price at the end of the trial period unless cancelled. Information about the ******** service is provided in the shopping cart order summary before any personal information is entered, and in your order confirmation email. We regret if you found the offer unclear in any way. The **************** was renewed monthly as scheduled until we received your cancellation request on 5/3/25. As an exception to the terms of your purchase which state that monthly and annual subscription fees are not refundable, a refund of the May renewal fee was issued at that time.
Your System Mechanic Standard license remains active with auto renewal scheduled for 12/6/25.
Thank you for your feedback. If you need further assistance, please contact **************** toll free at**************.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromC V
Date: 04/12/2025
1 starBeen a Iolo aka Real Defense Llc for 20+ years! Different Company Now!! Logged into my Account, Did Not Authorize Auto Renewal.!! NOT IOLO ANYMORE!!No where on their Site, Does Not have a Link to Cancel Auto Renewal!! Think this is Illegal.!!Finally spoke to somebody, was ******************************* Mechanic, is NOT the Same!!! Really Do Not think it does anything!! Even though says it does!!When it really was Iolo? Best Version was ****** think this is a Shady Business!! And Do Not want to have anything to do with RealDefense Llc!!!**Going to File a Complaint with California Attorney General.!!RealDefense LLC
Date: 04/28/2025
Dear Vanz,
Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for our iolo System Mechanic software. The majority of the System Mechanic software offers renew yearly but each does include a one-month promotional free trial of our ***************** which does renew monthly if not cancelled prior to the renewal date. These terms are also included in your order confirmation email.
Your account remains cancelled and nothing further will be billed to you. If you need further assistance, please contact US ***************************** toll free at ************.
Sincerely Yours,
****** *.
Contact Center Operations DirectorReview fromjan v
Date: 03/08/2025
1 starwhen i call about service they tell me that i have to buy additional service for what i want to do but in the beginning iwas told it was covered . I am going to eat the ****** that Ipaid the and go **** to my old companyRealDefense LLC
Date: 04/25/2025
Dear Jan,
We regret to learn you were not satisfied with our services. Your payment for the iolo System Mechanic Ultimate Defense Software did not process.
Your iolo System Mechanic Ultimate Defense Software subscription remains cancelled,and nothing further will be billed to you. If you need further assistance, please contact **************** toll free at*************.
Thank you,
****** *.
Contact Center Operations DirectorReview fromRich Z
Date: 11/09/2024
1 starDon't do business with them, they try to upcharge you every time you try to get your money back. I'm 76 and about all I know about computers is someone knows more than me. That someone was ******* who at the time worked for ******* Support, now a part of Real Defense LLC. After the second yes answer I asked her if she was s******* me with all these programs, answer was no I needed them so kept on answering yes, that was on Sept 18th. When I checked my CC balance on Sept 19th, I felt $1039.18 was a bit much to pay for 4 programs. I tried to cancel, wouldn't let me, but at the time I had access to their records of me and all 4 accounts were marked inactive. When I spoke to ****** ***** I was told the charge back was received and processed. What does that mean, I'm being told that, since this saga started Sept 19th? On November 3rd I received a refund of $257.89 back to my credit card, on November 4th it was taken back out of my account and is back at Pay-Pal with the tag that says November 3rd refund. Like the old magician's trick, now you see it now you don't. Out of these 4 companies and ******* that I dealt with iolo seemed to be the best resolving at my concerns over the whole episode Thanks *****.RealDefense LLC
Date: 01/04/2025
Dear Rich,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret any miscommunication or confusion regarding the purpose and cost of the 4 additional programs you were offered. The four software licenses were cancelled on 9/19 per your request. Chargebacks are payment reversals that ****** issued when you disputed the charges. Two chargebacks totaling $574.83 were accepted creating refunds for those charges. An additional refund has now been issued. Please allow 3 5 business days for the funds to post.
Reviews like yours go a long way in helping us identify areas to improve our services -thank you for sharing your feedback with us. If you need further assistance, please contact **************** toll free at*************.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromNick M
Date: 10/28/2024
1 star******** They will charge you for auto renewal with out your permission doesnt matter if you cancel auto renewal They dont careRealDefense LLC
Date: 01/04/2025
Dear ****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you initially purchased iolo System Mechanic Ultimate Defense software license 10/15/22 with auto renewal scheduled for 2023. But on 12/30/22 you took advantage of an email offer for an additional year at just $9.95 a discounted offer which added an additional year to your license for $9.95 which extended your renewal date until 10/16/2024. Information about the terms of any purchase are provided in online offer, shopping cart before any personal information is entered and in the order confirmation email.
When we did not receive a cancellation request prior to the 10/16/24 renewal date the subscription was renewed as scheduled. Your account was cancelled as requested when you contacted us on 10/20. At the time your financial institution had already notified us of a dispute in process. The resulting chargeback was accepted on 10/24 as a refund for the renewal fee.
Your iolo System Mechanic Ultimate Defense Software subscription remains cancelled,and nothing further will be billed to you. If you need further assistance, please contact **************** toll free at*************.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromBill H
Date: 10/06/2024
1 starDo not use this company! It's a total scam! Every thing the other reviewers have posted is true about this company!...I thought I was buying a ONE TIME FEE for cleaning software for my computer. NO where does it state that you are also signing up for a monthly fee of $20! Fraudulent company, and stay away at all costs! If it wasn't for my automatic notices from ******, they would have kept on billing me monthly! I was lucky and caught it the first month they charged me. It's too bad companies like this makes the legitimate ones look bad. DO NOT USE THIS COMPANY!!RealDefense LLC
Date: 12/07/2024
Dear ****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to learn that you found the promotional offer you purchased unclear in any way. We make every effort to be forthcoming regarding our software and technical support promotions and offers. The majority of the software special offers renew yearly and include a one-month promotional free trial of our *********************************** which renews monthly if not cancelled prior to the renewal date. Information regarding the terms of any offer (including auto renewal) is always provided in the online shopping cart before any personal information is entered as well as in the terms and conditions. These terms are also included in the order confirmation email.
Unfortunately, we have been unable to locate an account in your name with the information provided in your review. If you need further assistance or have not yet contacted us to cancel the ******** *************** please contact **************** toll free at**************.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromCharles P
Date: 09/27/2024
1 starScammers. I would give them 0 stars if I could. As many others take said, they added the Real Defense software to a legitimate System Mechanic subscription. Then they bill $20 per month until you catch them. No refund since they said it was part of the System Mechanic purchase.RealDefense LLC
Date: 12/07/2024
Dear *******,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
As weve stated in previous responses,we try to make the offers and promotions for our iolo System Mechanic software as clear as possible. The offer you purchased included a one-month promotional free trial of our iolo LiveTech 24/7 ************************** which would monthly if not cancelled prior to the renewal date. Information regarding the LiveTech Support was provided in the online shopping cart prior to any personal information being entered. These terms are also included in your order confirmation email. We regret to learn that you found the offer unclear in any way.
Your LiveTech 24/7 Technical Support was cancelled per your request on 9/28. Although the advertised terms of the offer states that monthly and annual subscription fees are not refundable, as an exception to that policy a refund for the last renewal fee was issued at the time of your cancellation.
Your System Mechanic Ultimate Defense license remains active with an annual renewal date of 5/14/2025 unless cancelled before that date. If you need further assistance, please contact **************** toll free at**************.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromMichael M
Date: 09/15/2024
1 starI renewed my subscription of Iolo system mechanic defense (just the software) on August 12th 2024 for $9.95. It was not clear that it included a $19.95 monthly subscription of 24/7 support. Subsequently I was charged $19.95 on September 13th 2024. I called on August 15th 2024 to inquire and get a refund on the account I was charged. Upon talking to the *** he continuously told me about the "great deal" over and over until I had enough. I told him I did not want it and they still tried to continue to push it on me even after 3 attempts of saying I did not want it. They advised me they removed the payment method and cancelled the subscription but there were no refunds. How can there be no refunds to a service I have not attempted to use or cannot use because I already have identity theft and I know how to use a computer to scan and document. I was going to recommend Iolo to people in the future but seeing how deceptive they are about hidden charges and fee's, no access to your account anymore to remove your payment method or change information without calling in, I am done with this company for good. I advise people to stay away from them.RealDefense LLC
Date: 12/07/2024
Dear *******,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to learn that you found the iolo System Mechanic Ultimate Defense renewal offer you purchased unclear in any way. We make every effort to be forthcoming regarding our offers and promotions. The majority of the System Mechanic software discounted offers do include a one-month promotional free trial of our LiveTech 24/7 ************************** which renews monthly if not cancelled prior to the renewal date. Information regarding the terms of any offer (including auto renewal) is provided in the online shopping cart prior to any personal information being entered. These terms are also included in your order confirmation email.
Your LiveTech 24/7 Technical Support was cancelled with you spoke with our customer service team on 9/15. A refund was not offered as the terms of your purchase state that monthly and annual subscription fees are not refundable. As an exception and gesture of goodwill the renewal fee for the LiveTech has been refunded. Please allow 3 -5 days for the funds to post.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromKevin M
Date: 08/14/2024
1 starTwo years ago I cancelled my subscription due to slowing down my computer. On January my pay pal account started showing charges three to four times a month. When I discovered this in August they debited my account 29 times. When I spoke to a rep he told me their refund policy only allows two months to refund. So I'm out $550.00. There is something wrong with their accounting system and they need to be held accountable. So be very careful.RealDefense LLC
Date: 10/25/2024
Dear *****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you purchased an iolo System Mechanic Standard 1-year software license for 1 PC in November 2023, another iolo System Mechanic Standard license in December ******************* February 2024. The November and February purchases included a one-month promotional free trial of our LiveTech 24/7 Technical support service, which would renew monthly if not cancelled prior to the renewal date. The December purchase included a one-month promotional free trial of Technical Support with Dark Web Scan, which would also renew monthly if not cancelled prior to the renewal date. Information regarding the terms of any offer (including auto renewal) is provided in the online shopping cart prior to any personal information being entered. These terms are also included in your order confirmation email. We regret if you found the offers unclear in any way or it was not your intention to purchase the multiple licenses.
Since we did not receive a cancellation request until August 2024 the ******** 24/7 services and the Technical Support with Dark Web Scan renewed monthly as scheduled. When you contacted customer service regarding the charges, refunds for two of the monthly renewal fees were issued as an exception to the terms of your purchase which states Monthly and annual subscription fees are not refundable.
While we strive to stay within advertised guidelines for consistency, we also try to resolve each incident based on its own merit. As an additional exception three more of the monthly renewal fees have been refunded. Please allow 3 5 business days for the funds to post. All of your licenses and service subscriptions are cancelled. You will see no additional charges unless you choose to make a purchase in the future.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromAlice K
Date: 03/29/2024
1 starThey are scammers. I signed up for System Mechanic for one year and the next thing I knew I was getting charged for a monthly fee that I did not sign up for. I called them and they said it was automatic. That when I signed up for the years subscription I got the monthly service also. I told them I did not want the monthly service. they said they would cancel it. the next month I got the same charge again. I called again and got the same run around. DO NOT DO BUSINESS with these people. They are scammers and can not be trusted.A.K.K.RealDefense LLC
Date: 04/18/2024
*************************
Email: ***********************
Dear ******************,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for products and services. Our records reflect that you purchased a special offer for iolo System Mechanic Ultimate Defense 1 Year License on 12/28/2023 which included a promotional one-month free trial of our iolo LiveTech 24/7 Technical Support Service. Per the terms of the purchase both would automatically renew (annually or monthly based on the license) unless you contact customer service prior to the renewal date to cancel. The terms of your purchase are always provided in the shopping cart online before any personal information is entered or the order submitted. The information is also included in your confirmation email. We regret if you found the offer unclear in any way.
On 1/28/24 and 2/28/24, your iolo LiveTech 24/7 ************************* was renewed as scheduled. We received your call to cancel the **************** on 3/7/24. As a courtesy a refund was issued for one month renewal fee as an exception to the terms of your purchase (which state that Monthly and annual subscription fees are not refundable). We regret to learn that this cancellation request was incorrectly processed and would like to apologize that the account was not cancelled at this time.
On 3/28/24, your iolo LiveTech 24/7 ************************* was renewed again. On 3/29 per your request the LiveTech 24/7 was cancelled. The 3/28 renewal fee has now been refunded.
The iolo LiveTech 24/7 Technical Support remains inactive, you will see no additional renewal fees for this service. However, your iolo System Mechanic Ultimate Defense remains active with an automatic renewal date of 3/28/25 unless you contact customer service prior to the renewal date to cancel.
We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service. If you need further assistance, please contact **************** toll free at **************.
Sincerely,
****************
Contact Center Operations Director
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