Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Legal Document Help

Federal Document Preparation Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by a company called, Signiture Loan Services claiming to be part of the student loan forgiveness program. They had all of my legit information and explained I would make a total of 5 payments, in the amount of $289.99 and one payment in the amount of $314.99. All of the payments were auto-drafted from **************. The whole time I thought I was paying back the parts of my student loan that were not forgiven. Come to find out this was a scam! NONE of my student loan was forgiven and nothing I paid went toward my loan. I am in the process of filing a complaint with my bank in hopes of getting some reimbursement.

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a scam that is trying to take my money and use my information to fraudulently impersonate me. *******************************************************************************************************************************************************************************************************************************************

  • Initial Complaint

    Date:12/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early December 2023, I agreed to a consolidation package for my student loan of four equal payments to start payments, followed by a monthly low amount for 17 years!Found out that this company is fraudulent and no payments are being paid to ****** to pay off my student loan.

  • Initial Complaint

    Date:11/22/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed out of $870 by DocPrepPay.com ********** PPD ID: ********** They pretended to be part of the ********** of ********* and told me I can consolidate my loans and have them forgiven, which would entail me paying $289.99 per month for 6 months. I asked numerous times if this was all I needed to do to have my loans forgiven. They said yes every single time, even when I called them to confirm the fake "packet" they sent me in the mail. Today, I called my loan servicer, Nelnet, and they didn't even have an online account registered for me, let alone a payment plan. They said they didn't see any payments on my account in the last 3 months, even though I've paid that $289.99 every month for the last 3 months. It turns out, I was actually paying for a subscription to a service pretending to help me get my loans forgiven. They were taking all of the money, all the while reassuring me that everything was taken care of and I wouldn't have to make any further loan payments after my last payment of $289.99.

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS COMPANY IS A SCAM!!! Do not fall for it like I did!! I did not find out that FDPS was a scam until I came on BBB and I also was reading on the student aid gov website that any real loan assistance programs dont charge you for help. I continued doing my research on the student loan website and unfortunately yes this is a third party scam. Unfortunately, for me I fell for this trick and now they have all my information and I am just trying to change it and stop all charges. They told me that they would consolidate my loans up to $1600 and with the remaining of only needing to pay $2500. However, I had to pay $289.74 for 4 months before actually beginning my school payments. I was told I would begin to pay $175 starting October. On top of that they charge a service fee of $39.99 monthly. They took out all four payments and my first charge was on June 30,2022 and my last charge was on October 31,2022. I just want my money refunded back to me $1,156.

  • Initial Complaint

    Date:10/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This dispute is in reference to:FEDERAL DOCUMENTATION PREPARATION SERVICES, LLC AKA "DocPrepPay.com"4695 ********************************************************************************* I was mailed several notices with a supposed deadline to my physical address from F.D.P.S saying that they can work with me on a repayment plan on behalf of NELNET/Department of Education. The letter contained my benefit ID number from FAFSA, information about being eligible for total loan forgiveness,and information directing me to studentaid.gov. It looked very convincing. They seemed legit at first,even going as far as to pull up my student loan information as well as having my personal information on hand. They asked for all of my information involving pretty much everything about my life in terms of my DOB/SSN/address/previous addresses, and banking information, etc. They had my information on how much I have in student loan debt and agreed to submit the application for approval. The agreement was to charge me a monthly "document preparation fee schedule" in the amount of $289.99 in 6 installment , and then $39 every month thereafter for several years later, until the debt was over. I was told the payments would be made to reflect my balance with NELNET/Department of Education. I called NELNET/US **** of **** to ask them if they had received any notices from F.D.P.S because I was working with them to consolidate my loans and if any payment was made to them at all and their answer was no.I have the documentation to reflect that F.D.P.S is a fake business that is NOT affiliated with NELNET/Department of Education AT ALL. On my bank statement, I noticed "DocPrepPay.com" was withdrawing the money from my account which is when I first became suspicious. Since June 6, 2022, they have withdrawn a total of $1159.96. Not a dime has been sent to my *** **** of Ed ******** FEDERAL DOCUMENTATION PREPARATION SERVICES, LLC AKA "DocPrepPay.com" is fraudulent, and now I am disputing this case with my bank.

Federal Document Preparation Services LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.