Business ProfileforGeneral Heating And Air Conditioning, Inc.

ON July 4 our a/c kept kicking off around 87 degrees. We called General Air Conditioning and Plumbing. They sent a tech (*******************) who looked at it and told us the **** system needed to be replaced. The tech had all the sales and presentation materials with him and spent a fair amount of time going over them with us. The next day some installation techs installed the **** system for a mere $15,000 and some change. Here is the rub. The first day our new **** was up and running, it was doing exactly what our old **** system was doing. Tech came and looked at it - and as it turns out - the entire problem was with a defect in the Nest control system!!! There was nothing we could do as our old system had been hauled away and the new $15k installed. I tried to take in stride considering we had planned to upgrade in a few years, but wouldn't you think they would have started there? But it gets worse. When inspection time came, there was something wrong with how it was hooked up to the power box. But it gets worse. This past week was the first time the furnace was turned on, and it did not work. I called General on December 31. Was told a tech would call me when on their way. Several hours later I called General again, was informed tech still on another job but would call when on the way. On January 1 informed that techs were booked through Tuesday January 2 for ER services. Had to call ***************!!! who came just a couple of hours after our call - and photographed and documented how a loose wire had not been plugged in during the installation - which is necessary to start the furnace.