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Find a Location

Mend Family Acupuncture and Healthcare has 1 locations, listed below.

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    Business ProfileforMend Family Acupuncture and Healthcare

    Health

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2016 Hillhurst Avenue, Los Angeles, CA 90027-2115
    BBB File Opened:
    5/26/2016

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/16/2022

    Complaint Type:
    Billing Issues
    Status:
    Unresolved
    (Just a heads up you have the incorrect address for Mend, its ***************************************** So I had seen ****** for about a year, I really liked her. I feel like she helped a lot with my pain and injuries. I went to her at the recommendation of my physical therapist, he recommended her because she took my insurance. Before I started seeing her I sent her all my insurance information and she told me that I was covered by insurance. (I have the emails with her confirming this) So I started seeing her regularly. I have to hit my $500 deductible so I continued to see her. She never brought up that I hit my deductible so I brought it up. She said she got rid of her accountant and she would send me a superbill that I could send to my insurance and get refunded the money I paid up front with her. I was hesitant but I agreed, changing my session to every other week to once a month because I was on a budget. So after a few months I submitted all my paper work to Insurance, the insurance told me she wasn't covered by them. She had made some sort of error. Assuming this was a mistake I reached out to ******, she said she would look into it. Two weeks went by and I heard nothing. I called and she sounded disappointed that I told her it was me, she said she would look into it and respond that night. I never heard from her again. I now know that she was scamming me, which in my opinion doing that to people who are in pain is pretty low. I warned the physical therapist who recommended her and went and wrote a ****** review about her business. She keeps blocking the reviews from staying up which only further proves to me she is very aware of what she is doing. I believe my reviews are still up on yelp because you have to pay to see those. I spent over $1000 seeing this woman and at the very least i should be allowed to warn people against her crimes online. She keeps blocking that.
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    Customer Reviews

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