Reviews

This profile includes reviews for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

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  Public Storage- ALL LOCATIONS

  PO Box 25050 Glendale, CA 91221-5050

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  Public Storage

  1000 W Patapsco Ave Baltimore, MD 21230-3436

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  Public Storage

  1057 State Route 3 N Gambrills, MD 21054-1722

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  Public Storage

  10728 Reisterstown Rd Owings Mills, MD 21117-2702

Review Details

• Review fromYolanda K

  Date: 09/03/2022

  2 stars
  Good Day, I really don't want to be writing this but I was mislead. I really don't think it was on purpose by the employees but nonetheless. I called customer service two weeks ago to inform that I planned to check out on Sep 3rd 2022 and asked them if I needed to check out prior to the 3rd and if yes I can accommodate that. I was informed that as long as I check out no later than the 3rd that I could be provided a credit because I my storage rental started on 7/22/22. When I checked out today (Sept 3rd) I was informed that I could not receive a credit because it's after Sept 1st and my only option is that I can stay in the storage for the month but I was out luck. I had already cleared my things out. I feel as if I was either mistakenly informed or it was a bait and switch to get me to keep the storage until after the 1st of the month. I would like to think this was a mistake but it was a costly mistake for me the consumer. Per the policy that customers to not receive until after they've signed states the following "2.1.1 Due Date. Your Monthly Rent for each month is due on the first day of that month. If your Rental Date is not the first day of the month, you will pay the full Monthly Rent on or before the Rental Date and that payment will cover the first 30 days of occupancy in Your Space (but not beyond the last day of the second month). For any balance of the second month, you will pay one thirtieth of your Monthly Rent for each remaining day in the second month, but not to total more than the Monthly Rent (e.g., if your Rental Date is March 15, your first payment will cover your rental through April 13, and your second payment (due April 1) will be 1/30th of your Monthly Rent multiplied by the 17 days remaining in April. I fall into this scenario, was charged the full months rent although my rental started on 7/22. ************ explained that I would be due a credit but that didn't happen and was told that I was out of luck.

• Review fromJordan L

  Date: 08/25/2022

  1 star
  Angela of the Roswell Public Storage is extremely rude she may come off sweet and kind but she was extremely rude to me for no reason and then proceeded to hang up the phone on me and I believe she even Threatened me

• Review fromRita C

  Date: 08/22/2022

  1 star
  have been with Public storage on Bonita springs fl for a year ,, a last month just one Payment l could not make, because my son had Covid so I was unable to work,,, I called to see if I could make an arrangement, they said no. I'm a single mom and teacher who fell on hardship only missing 1 payment and they sold my things off to auction!! I feel hurt because I felt like I was put in a situation that it was my fault my son fell sick. ,I'm so tired of large companies like Public storage who take from the small hardworking people,,, it was just one payment. I will never suggest anyone to use a company like Public storage because they will take your money with the very small space and the large fees, but when you fall on hard times, they will never look at u as a customer.

• Review fromGregory S

  Date: 08/22/2022

  1 star
  I opted out of the insurance program because my items are low-value, and I have home insurance. Rep assured me of no charge, and the agreement was $53. monthly. For the next 3 months, I was charged $70, which included insurance. I hope I never need their service again and will vacate immediately.

• Review fromKevin G

  Date: 08/22/2022

  1 star
  ROACHES, ROACHES ROACHES. I recently vacated the public storage in Hillside NJ and when I went to get my stuff, the movers discovered over 200 roaches in my unit. My stuff was there for less there for just over 30 days and became infested with roaches. I have been told multiple times that the property manager and district manager will call me back with no response or help. I have had to come out of pocket hundreds of dollars to get exterminators along with it delayed my move by hours (billed at $200 an/hour). We had to get roach bombs and bomb everything in the truck to get my stuff out of the unit and hopefully not bring roaches into our brand new house (unsuccessful). Since no one local was getting back to me, I tried calling corporate to get this resolved without bringing online in which I was told "too bad. You signed a contract that you store at your own risk." All I am asking for is a refund on my money to help me cover these unexpected upfront costs that I have had to come out of pocket for. The only assistance I can get is being told to call a "we care" phone number. This does not seem like a company that cares.

• Review fromBetty N

  Date: 08/21/2022

  1 star
  Really a negative 10. Makes you purchase insurance. Then cuts your lock and steals from your unit puts their own lick and that makes it secure so they don't pay out anything when your stuff is gone. Moved from that storage only to have oklahoma storage sell to them. Now can't get into storage because no one is here. I had 24 hour access but no one here and I can't get in. My work material is in there. Worst place ever. Terrible customer service , locking me out when my payments are current.

• Review fromJackie S

  Date: 08/19/2022

  1 star
  We rented a spot on line. We live 5mins from the place as soon as I made the reservation and Paid I asked my husband to go look at the spot it was wrong he told the clerk that was not what we needed and to refund our money. We got the 19.00 for the lock back lost out on a 29.00 administrative fee and said it would take 7-10 to get our 137.00 back and this was done on Aug X XXXX we still have not received our 137.00 as of Aug XX XXXX when I call 1-866-WE- CARE. Jennifer said it's going to be awhile cause they are really really busy.

• Review fromAshley H

  Date: 08/18/2022

  1 star
  If I could give this ridiculous place 0 stars I would. We have had storage there a few years from a business we owned. We have been trying to vacate the unit for 2 months. Unfortunately we misplaced the key to the unit. (Yes that is our mistake) We have left numerous messages for weeks with no return calls for assistance. We called in to the 1800# and they were unsuccessful in getting anyone to return our calls as well from the location. Finally this week we get in touch with Rachel which I believe is the manager at the location. She informs us that no one can help us until some time in September. We have a schedule vacate date by the end of the month of August! So they are basically wanting us to pay another month of their ridiculous fees instead of helping us get the lock removed. Only solution from them was to wait or call a outside locksmith. Now mind you it cost $21 for them to do it but I just PAID $150 to have a locksmith to come do it so we can remove our things. Stay far away from this place!! They lock up your belongings, continually raise your rent, and are of no assistance when you need them. Rent was originally $130 a month for a 10×20 and now it is $289.

• Review fromDiane P

  Date: 08/18/2022

  1 star
  I was originally charged @ $160 month for 10x8 unit. Within a year it went to $280. There is absolutely no exterior maintenance visible, property being all roadway & buildings. No shrubbery or lawn to manage. The site repainted all its units, but does the customer foot that bill??? The office is not routinely manned, again minimal overhead costs, so what justifies such an escalation in price for the customers??? This is total abuse & highway robery. Even if other storage facilities charge similar fees, it remains to be taking advantage of the times & the customer. Are they not held accountable????

• Review fromTX T

  Date: 08/17/2022

  1 star
  This company is truly and totally disorganized. We had an appointment to rent an unit in Carrollton TX. We waited for 2 hours but no one came to open there office. We call Public Storage a dozen time the customer service while waiting but no resolution at all. They kept passing ** the fault to other explanations. They even send us to a different location ( different Public Storage) with no resolution at the other office.it was clove as well.
  How can you stay in business if your office doors are close during normal office hours.
  Do no trust Public Storage for your storage need.
  They have NO CUSTOMER SERVICE ethic.
  Be warn !