Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent business operating in ca offering long term parking at airport in *************. . Charged credit card on march 2 2024 without pricing confirmation and receipt confirmation. no customer help available or hot line to verify transaction but desperate to charge fees. 1st time Ive seen a business charge for no services rendered.

  

  Business Response

  Date: 05/17/2024

  Hi ******,

  We are sorry to hear about your experience while using our service. We are unable to locate your profile under the email id you have provided. Could you please provide us with your registered email address or contact us with the details of your complaint at **************** Thank you.

  -Way Team

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/8/24, I made a reservation for 12 days at *************** in ******,** for $12.99 a day. On that day, there were 3 charges on my credit card. One was for $224 (which I believe was the correct charge). Also, on that day there were 2 other charges. One was for $114. The other was for $118???ON 2/16, when I dropped my car off at the garage, I was charged $73! Way.com told me that there could be no adjustment because I had made 3 or 4 reservations and had not cancelled them before Feb. 16. 3 reservations for 1 car? $511 for 12 days @$12.99?! Clearly, this is not the correct amount and I am entitled to a partial refund. Please help.

  

  Business Response

  Date: 05/10/2024

  Hi *******,

  We are sorry to hear about your experience while booking with us. Please note that you have made four reservations for the same date and time 2/16 to 2/28. Three of the bookings were for Pacific *********************** EWR Airport and one of them is for Extended Stay America ******************************************* Parking. It costed $112.06 each for three reservations and $102.3 for Extended Stay America. Our cancellation and refund policy doesn't allow us to refund any reservations after the check-in time. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them so that we cannot initiate any refunds without the facility's approval or they will charge us for that space. However, as a valuable customer, we will find ways to make this better for you. Please specify the reservation that you have actually used. You may also reach out to our manager's team at ************* for a quick resolution. Thanks for your understanding and patience.

  -Way Team

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21691518
  
  I am rejecting this response because:way.com never gave me a reasonable response to mo cpmplaint
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/21/2024

  Hi *******,

  We are sorry to hear that you didn't receive a resolution yet. Did you get a chance to get in touch with our manager's team? We have asked for some clarifications regarding your reservations in our last response but we didn't receive a proper answer. We recommend you to please reach out to our team to explain everything directly so we can find a quick resolution for this issue. Thanks for your understanding and cooperation.

  -Way Team

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking at *********** Express DES *******************, when I got there, No parking spots were available, the attendant said to contact Ways, I was on hold for 20 min and could not wait any longer, I had to pay more at the airport to park, and they refuse to refund my money, I showed them my GPS tracking, my call log and my receipt at the ***** parking, they said the parking lot did not report that it was full but they also could not show I parked there.Way Confirmation No. # OGI44354305

  

  Business Response

  Date: 05/10/2024

  Hi ****,

  W e are extremely sorry for the experience you had at our partnered location. We see that you have disputed this transaction. Our dispute department works closely in favor to our customers and as a valuable customer, we will make sure that this will be resolved at the earliest. If you need any immediate help, please reach out to us at *************** or ************. Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:05/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to place an order for parking at **************************** today, 5/3/24. The website requested credit card information before allowing me to inspect and agree to my purchase.When I tried filling in additional information requested (burthdate to park a car?!?) The site froze on me and would not advance or go back.After trying to complete 4 tines to no effect I gave up and called customer service. They informed me they had charged my card for all four. And informed me I now needed to go to another site to cancel and get a refund. Over and over and wasted hours and I still have no place to parkmy car

  

  Business Response

  Date: 05/10/2024

  Hi *****,

  We are sorry to hear about your experience with us. We see that the four reservations were already cancelled as per your request and refunded back on your original payment method which will be reflected in 7-20 business days. If you need any further help, please reach out to our support team at **************** Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:04/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parking on 4/15 in Fastrack ******. Once we got there the company informed me that way overbooked and was supposed to send a message but didnt. So I had to run around ****** to find parking last min during the boston marathon in order to not miss my flight. After way confirmed that i wasn't lying and parking was full they told me to email them a copy of my receipt. So I did that. They told me they need a copy of the new receipt of the parking lot I booked PRIVATELY after. So I sent that. It's been almost a week and no response. If they can not fix this I will push this through my bank and report the company to my general attorney because I literally almost missed my flight, and paid more for parking else where.

  

  Business Response

  Date: 05/02/2024

  Hi ******,

  We are extremely sorry for the experience you had at our partnered location. We totally understand your frustration and inconvenience caused by this issue and we sincerely apologize for the hassle. A full refund has been initiated as per your request and we will work together with our partner to make sure that such incidents are not repeated in the future. Thanks for your understanding and patience.

  -Way Team

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is absolutely terrible. I had a reservation for parking TWO WEEKS in advance of my flight, and I get there and they tell me it's full and I can't park there. They tell me to try the place next door, and that place is full too. I had no other choice, because I needed to make my flight on time, but to park in the JFK parking lot which cost me over $400 MORE than what I was paying through Way.com. But then of course no one wants to take responsibility for the payment even though it wasn't my fault that I had to park there.

  

  Business Response

  Date: 05/01/2024

  Hi *******,

  We are extremely sorry for the experience you had at our partnered location. We totally understand your inconvenience and frustration upon this issue and we sincerely apologize for that. We have initiated a full refund for this reservation and will make sure that such incidents are not repeated again in the future. Thanks for your understanding and patience.

  -Way Team

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21615400
  
  I am rejecting this response because: they said they were issuing a refund but they had already refunded the money from the lot that turned me away, not for the lot that was significantly more expensive in which I ended up having no choice but to park in. That is the refund I am looking for.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/09/2024

  Hi *******,

  Unfortunately, our system doesn't allow us to refund anything more than what is paid to us. This has been mentioned in our cancellation and refund policy as well in the terms and conditions that you have accepted at the time of your booking. As this is an inventory issue and Way cannot be held liable for any facility issues as we do not operate them physically. We apologize again for the inconvenience caused to you by this incident. Thanks for your understanding and patience.

  -Way Team

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased parking space on 3/16/2024 and confirmed with order no OGI44228546. But on 3/29/2024 around 8 am ish when I arrived at the parking lot ***************************** PREMIUM, I was told the lot full no more parking space and was asked to call way.com to cancel it. I have to quickly park at the ******** term parking in order to catch the flight. I did call way.com to cancel it after I check-in my flight at ***********. Spoke to ******* and she understood what happened and asked me to submit the receipt after I return from the vacation. When I returned I was charged by JFK long term parking for $280. I submit the receipt to *******, she cancelled my way.com order and refund me $88.19. I am asking way.com to compensate $191.81 because when I purchased the parking, it was available, I should not be worry about no parking space when I arrive the parking lot. Yet, I was told lot full, way.com should not continue to sell the space when there is no space available. way.com should inform me at least 1-2 day earlier if there is no space at the parking lot. way.com fail to do that and it cost me to pay extra $191.81. This is not a good business practice when confirmed the purchased of the parking space to customer and then continue selling space even the parking lot is full.

  

  Business Response

  Date: 04/30/2024

  Hi ***,

  We are extremely sorry for the experience you had at our partnered location. We totally understand your frustration and inconvenience but please understand that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the parking lot for each space allocated to our customers as per the contract we have with them. Also, we don't have an option to oversell the spaces which are allocated to us. It's an inventory issue and the parking facility has the authority to reach out  to the customers in advance to let them know about the issue and also notify us about it. Unfortunately, it didn't happen and we were only notified by the customers when they had an issue. However, as a valuable customer we look into your issue with utmost priority and we are working with our partner to make this better in the future. Our cancellation and refund policy doesn't allow us to refund anything more than the customer paid to us. Once again. we sincerely apologize for the hassle you had by this issue. We will make sure that such incidents are not repeated in the future. If you need any further help, please reach out to our support team at **************** Thanks for your understanding and patience.

  -Way Team

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21607590
  
  I am rejecting this response because:

  way.com push the responsibility to the parking lot. I just checked, that parking lot is still on the list with highly rated reviews. However, my review was not even published to prevent people getting into the same situation I had before.

  I hope in BBB website at least people can see the complaint and be very carful about this to avoid the costly mistake way.com has caused me.

  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 05/07/2024

  Hi ***,

  Please understand that the lot full issue is resolved now and that's why it's showing as available now. We do approve all the reviews from our end and pending approval from our partners as well. If they accept reviews as per their guidelines, it will be published on our website under their parking facility. Thanks for your understanding.

  -Way Team

• Initial Complaint

  Date:04/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agree with prior comments on the BBB website! I used Way.com to secure a parking space, and they are now charging me $1.95 for a monthly subscrtiption to Way+ sapphire that I did not agree to except by their deceptive business practices of automatically subscribing a customer to their services. They even had the gall to send me a notification with a "Confirmation Number." I immediately went to their website but saw that there was nothing to be cancelled and figured it was a false email. Then now 2 months later I realize they have been auto charging my credit card. Again when I followed the instructions on their original "notification" email to go to the website but there is NO WAY to cancel the subscription and NO WAY to cancel my credit card off the website and NO WAY to call them (When you choose the appropriate option the phone line goes dead). I want this canceled immediately, and I would like all the subscription fees I've been forced to pay over the last 2 months - almost 3 months next week. What a disappointment.

  

  Business Response

  Date: 04/29/2024

  Hi *******,

  Thank you for notifying us about your inconvenience and cancellation request of the subscription charges. Please note that you have been subscribed to our Way+ Sapphire subscription plan as a trial version and was notified by a confirmation email and also, another email with an option to proceed with cancellation or continued usage from the next month onwards before it becomes paid. We assume that both emails went unnoticed and the subscription continued to charge you. However, as per your request we have cancelled your subscription with a refund and you won't be getting any charges in the future. Thanks for your understanding and patience.

  -Way Team

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21604840
  
  I am rejecting this response because:

  1.  you only refunded me $1.95.   You charged me $1.95 x 2 months so the total refund should total $3.90

  2. there was no way to cancel the program.  I checked and looked many times, your website wouldn't even let me delete my credit card.  The website and emails were deceptive.

  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/09/2024

  Hi *******,

  As per your request, we have refunded you both the charges. It will be reflected on your original payment method in 7-10 business days. If you need any further help, please reach out to us at **************** Thank you.

  -Way Team

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived at ************** at 9:15 am for an 11 am flight. I expected to arrive at the terminal by 9:35.The shuttle to the airport arrived at 9:35. We then waited 10 min for a new driver because the driver was tired. The new driver spent 10 minutes chatting with his buddies. The shuttle left the premises at 9:55 despite our telling the driver we were going to miss our flight. He said yah yah, you have plenty of time. We arrived at *** at 10;15 with not enough time to check bags and go through security. As a result we missed our flight due to the parking employees absolute lack of urgency or concern that we get to the airport timely. As a result of their ineptitude I had to incur $1K in charges to rebook. *** needs to do some due diligence about whom they partner with.

  

  Business Response

  Date: 04/26/2024

  Hi *********,

  We are extremely sorry to hear about your experience with our partnered location. Please understand that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. Shuttle service is complementary to all bookings and is provided by the parking facilities directly to the customers. We do not charge anything from our end for the shuttle as it is not operated by us. However, as a valuable customer, we totally understand the inconvenience caused to you. Our dedicated internal management team will reach out to the facility to investigate upon this issue and we will make sure that such incidents are not repeated again in the future. Meanwhile, if you need any further assistance on this issue, please reach out to our support team at **************** Thanks for your understanding and patience.

  -Way Team

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21600838
  
  I am rejecting this response because: Way bears responsibility for whom they partner with. Amazon and Temu, for example, are third-party marketplaces and in fact take responsibility for timely delivery and refunds for dissatisfied customers. The issue is not the shuttle. The issue is that Ways vendor/partner made it impossible to make our flight and caused me to incur an additional $1500.00 for our trip. Additionally, despite Ways claim to the contrary because we missed the flight we did NOT use the parking, because we had to go home. Way is the reason we accessed this vendor, which we otherwise could not have. The vendor is at fault for failing to get us to the airport. Way is at fault for using the vendor. This is shady company.

  *****************************

  

  Business Response

  Date: 05/06/2024

  Hi *********,

  As mentioned in our previous email, shuttle service is not operated by us. In addition, we have made this point very clear in our terms and conditions as well. However, if you need any more assistance, please reach out to our manager's team at ************** Thanks for your understanding.

  -Way Team

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21600838
  
  I am rejecting this response because Way is an unscrupulous, corrupt, shady company which doesnt care about its customers. The issue is not about the shuttle which theyre completely stuck on. Its about their partner not fulfilling their obligation. I paid Way. They need to accept responsibility.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad Bad Experience. So way is like a 3rd party company. Like EXPEDIA. They took my Money and would not take the reservation at the parking lot. So then I called and they would not give my $ back and they charged my card $15. more then what I aggreed to. Way seems to be a fraud company they sell spaces they don't have and then they Say its my fault. Beware they do not give a money back refund. Bad experience. dont use them.

  

  Business Response

  Date: 04/25/2024

  Hi *****,

  We are extremely sorry for the experience you had at our partnered location. Please understand that Way is a third party online market place and we do not own or operate any of the facilities listed on our website physically. If there is a facility issue, they have all the rights to contact us prior to inform us about it. Unfortunately, we were not informed by the parking facility about any issues and we sincerely apologize for your negative experience. However, we see that we have initiated a full refund for this reservation and it will be reflecting on your original payment method in 7-10 business days. If you need any further assistance, please do not hesitate to contact us at **************** Thanks for your understanding and patience.

  -Way Team

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21596380
  
  I am rejecting this response because:

  The garage was full. OK... But thats not the issue. When I called for a refund 4 hours after I made the reservation I made a request for a refund. I was told I needed to call and I needed receipts and I needed proof and you needed to verify things. So you were hoping that I would not follow through and you could keep the $. It was not until I got the BBB involved that you actually refunded my $. Horrible business plan and just down right criminal. I am finally getting a refund but people need to be warned about your practices. 
  Your Dissatisifed customer.
  *******************

  

  Business Response

  Date: 05/01/2024

  Hi *****,

  We have asked you the alternate receipt to keep in our records while reaching out to the facility to avoid such incidents in the future. This is a refund procedure as advised by the parking facility to avoid instances were they cannot verify the issue. Please understand that we have tried our best to help you from our end as a valued customer. Unfortunately, we were not informed about this issue prior by the lot and we were notified only when customers escalated this issue to us. We hope that you can understand our position in this matter. Thank you.

  -Way Team