Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

  
• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking spot on 3/1/2024 using Airportsparking .com website for Mar 23rd through April 1 at *********** corp located at **********************************************************. I did not receive any email for confirmation of parking even though I was charged $72.27 for the same same right away. Through my credit card transaction details I found out I was charged by way.com. I contacted them through their website bot and they said they called me to say send out the email only 24 hours before the parking reservation with the confirmation number. However, they agreed to send me the confirmation upon my request. When I reached the parking lot, the parking lot attendant asked me for extra $80 in cash only to park the car as I was driving an SUV and not sedan car. Nowhere on the reservation web site did it mention that there will be extra charge for SUV. I drive a mini SUV ******* *********) which is no bigger in footprint than any standard sedans. I never had had to pay extra at any of the parking sites in various cities extra for a small SUV or crossover car. He said it was somewhere in fine print on the confirmation email. As I was getting late to catch the flight, I was in a bind and paid the extra $80. Since on the reservation pages at the reservation web site this is not clarified, I think they should not have charged me the extra amount, even though it is spelled out in fine print on their confirmation email. I have attached screenshots of their web pages as of today. I seek the refund of the extra charge of $80.00 cash. On top of this I should be compensated for the aggravation for charging me extra money on frivolous grounds as well as forcing me in a corner at the last moment to pay the extra charge. Had I known this upfront, I would have opted to park at another place that does not charge additional money for SUV.

  

  Business Response

  Date: 04/04/2024

  Hi ******,

  We are so sorry to hear about your experience while using our service. Please note that as an online marketplace, Way do not own or operate any of the facilities listed on our website physically. All the specific information regarding the concerned lots will be provided on the confirmation email only upon reservation. The same information to refer the confirmation email has been provided on our website as well. Unfortunately, we are unable to refund any amount that was already instructed by the parking facility due to their vehicle size restrictions. As per the contract we have with the lot, we are also liable to pay them for each spot allocated to our customers. We are charging the customers only for the reserved space and Way is not liable for any extra charges imposed by the parking lot. If you need any further assistance on this issue, please reach out to our support team at **************** Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I made a reservation from March 9th-16th, 2024, my confirmation email said to look for the Valet when arriving at the lot. I did just that. A man gestured for me to roll down my window and I asked if he worked for *** parking. He said yes. He told me where to park my car. I asked if I needed to sign anything or show my confirm. He said no. Then he told me I could leave my keys in the car and catch the shuttle out front.When I returned a week later, I checked in at the office and they did not have my keys or my records anywhere. Turns out the man who told me where to park was the husband of the Motel 6 office manager and walks around telling people where to park. My car was left unsecured and unattended for a week. He defrauded me. In front of the owner of the Motel 6/*** parking, this man said again to me "I kind of work here, but kind of don't." I was in tears because of the whole thing. The owner then started to verbally abuse me and bang on my window to tell me I was stupid for leaving without confirm that my car was parked.While I understand I may have been naive, I should not have been treated like that. And while this is now way.com, Way contracts with them and despite multiple efforts, they are refusing me a refund because I "used the parking space". The parking lot won't acknowledge what happened and I have no other recourse. The customer service at ********************** is a joke. They should absolutely refund someone who experienced fear and verbal abuse and whose vehicle was unattended and unsecure for a week because of fraud.

  

  Business Response

  Date: 04/04/2024

  Hi *****,

  We are extremely sorry for the experience you had at our partnered location. Please understand that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. We totally understand the inconvenience caused to you at the facility but as per the contract we have with the lot, we are liable to pay to them for each spot allocated to our customers. Due to this reason, our cancellation and refund policy doesn't allow us to initiate any refunds after the check-in time without the approval of the lot. We have tried to reach out to the parking lot to investigate upon this issue and request a refund on your behalf. But unfortunately, we were unable to get in touch with the right person though we have tried multiple times. In this situation, we request you to kindly reach out to the lot on ********** and ask them to send us an email approving your refund so that we can initiate it from our end. If you need any more assistance, please reach out to our support team at **************** Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parking for my trip flying out of ******** **. The price was *****. The dates for parking were from 3/22/2024-3/30/2024. On the 22nd i was driving to ******** ** for my flight when we realized my flight was cancelled. To make a long story short the airline screwed ** and we ended up having to fly out of a different airport in ******* **. I contacted way and they told me it was no big deal. They said to send an email with a picture of the cancelled flight and they would refund my money. I have done that and they refuse to refund money.

  

  Business Response

  Date: 04/04/2024

  Hi ******,

  We are sorry to hear about your experience due to the cancelled flight. We have seen that a refund has been initiated to your account as per your request after deducting the charges for one day, and that will be reflected in 7-10 business days. If there is anything else we can help you with, please do not hesitate to contact us. Thank you.

  - Way Team

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked this parking space way in advance, and when I arrived I was told we dont charge for parking you shouldnt have paid. I got free parking but GAP wouldnt refund my $100 for the scam parking. When I talked to their customer service and went back and forth, they said they spoke with the hotel who said otherwise, I told them look at the camera recording I have the exact time I arrived, you can see that I get out, park my car, and immediately get into a shuttle after talking with someone who worked there who told me I shouldnt have paid and never went into the hotel even once to validate parking. They said I have to show a receipt ?? How can I show a receipt for a free service?? ************ that needs to be investigated

  

  Business Response

  Date: 04/02/2024

  Hi ******,

  We are extremely sorry to hear about the experience that you had at our partner's parking facility. Please understand that Global serves only as an online marketplace and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the parking facility for each spot allocated to our customers as per the contract we have with them. As per your concern, we have reached out to the facility to investigate upon this issue and spoke with *************. She has confirmed that they don't allow anyone to park in their facility without a payment and they have a contract with Global as well. In this situation, we are unable to initiate a refund for you because as per our cancellation and refund policy, the lot will charge us for that space if we refund to the customer after their check-in time. Please reach out to the parking facility directly on ********** and request them to send us an email confirming the approval of your refund request. We hope you can understand our position in this matter and we sincerely apologize for any inconvenience this may have caused to you. Thanks for your patience.

  - Global team

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21509584
  
  I am rejecting this response because

  once again, no documentation has been shared about your payment. I never even checked in at the desk because I was told it was free and parked there free for two weeks. Id like to see a paper trail sent to me of what youre referring to because again I did not have to check in or confirm parking and parked there free for two weeks. This was a scam. 
  
  Sincerely,
  
  Sierra *******

  

  Business Response

  Date: 04/30/2024

  Hi Sierra,

  We have reached out to the parking facility to investigate upon this issue and the lot agent confirmed that they do not provide any free parking service. They only have an option to reserve the space through us and it's a paid service. Please reconfirm whether you have reached out to the correct address for parking. If you need further help, please reach out to our support team at **************** Thanks for your understanding and patience.

  -Global Team

• Initial Complaint

  Date:03/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Way.com to secure a parking space, and they are now charging me $1.95 for a monthly subscrtiption to Way+ sapphire that I did not agree to except by their deceptive business practices of automatically subscribing a customer to their services (I do not know how that can be legal). At any rate, there is no option to cancel the subscription anywhere on their website nor on their mobile app. I want this canceled immediately, and I would like the $5.85 I've paid over the last 3 months to be refunded to me - and I will NEVER use this unethical business again.

  

  Business Response

  Date: 04/01/2024

  Hi ******,

  Thank you for notifying us about your inconvenience and cancellation request of the subscription charges. Please note that you have been subscribed to our Way+ Sapphire subscription plan as a trial version and was notified by a confirmation email and also, another email with an option to proceed with cancellation or continued usage from the next month onwards before it becomes paid. We assume that both emails went unnoticed and the subscription continued to charge you. However, as per your request we have cancelled your subscription with a refund and you won't be getting any charges in the future. Thanks for your understanding and patience.
  
  

  - Way Team

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking space (Reservation #GAP2804179) at ********************* on ***** for my one week trip (from February 17th to February 24th). The problem is that I mistakenly booked the previous week (February 10th to February 17th). I didn't notice my mistake until February 10th because I got a reminder on my phone. I tried cancelling/updating the booking using the App but it was not working. I spent at least 1 hour on that. I then tried calling customer service and after spending a lot of time going through the menu and waiting for someone to be available, the person on the phone said the reservation started 30 minutes ago so it couldn't be cancelled unless I get the hotel call way.com customer service confirming I didn't use the parking space.I did talked to the Hotel but they said they never call way.com, they literally said "Someone at way.com is not doing his job". I actually didn't need to cancel, the only thing I needed was to push the reservation on week. Actually, as a sign of good faith, I booking the following week (from February 17th to February 24th) on the same parking lot using way.com hoping things would get resolved. Although, when I called again way.com they insisted they could not cancel it. I would like a reasonable refund/credit since I didn't use the parking space for 7 out of the 15 days and the cancellation process is not user-friendly. If I was late by 30 minutes to cancel this reservation it was mostly because I spent almost 2 hours between trying to do it on the app and calling support.It is amazing how this kind of companies want to make the cancellation process almost impossible to accomplish. They use that as an resource to keep customer's money without providing the service.

  

  Business Response

  Date: 03/27/2024

  Hi ****,

  We are sorry for the experience you had while using our service. Please understand that Way is a third-party online market place and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the parking lot for each spot allocated to our customers as per the contract we have with them.  Due to this reason, we are not authorized to initiate any kind of refunds after the check-in time without the approval of the lot. However, as a valued customer, we want to make this right for you. As a one time courtesy and a gesture of goodwill, we will initiate a credit/Waybucks refund for the reservation GAP2804179 which has a validity of 90 days. Please feel free to contact us at *************** if you need further help on this issue. 

  - Way Team

  Customer Answer

  Date: 03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked uncovered parking with Way.com on August 15th for Jan 30th thru Feb ****** proceeded to cancel this at the end of January and rebooked for covered parking for the same time frame. When we arrived at 4am on Jan. 30th to drop off our car, we were advised that there wasn't covered parking and to contact Way.com for reimbursement. We were also advised to keep our keys since if we left them they might move our car to the back of the lot and we had up front parking. We were flying internationally and didn't have free cell service. I emailed customer support on Feb 7th, the day after we go back. I received an email stating that it was received and being looked into. I called today March 26th since I have not heard back. I was told that they contacted the company and the company does offer covered parking and I needed to have left my keys to get this parking. Unfortunately I was told very different information when I left my car. I am looking to just pay the amount I would have paid for uncovered parking and the extra that I paid for covered parking to be refunded (*****).

  

  Business Response

  Date: 03/27/2024

  Hi ******,

  We are sorry to hear about your experience at our partnered location. Please understand that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. All the information listed on our website/app are by the concerned facilities. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. If we refund any reservation after the check-in time without the approval of the lot, they will charge us for that space. As a valued customer, we have reached out to the facility on your behalf for getting an approval of your refund request. Unfortunately, ***** from the parking lot denied our request stating that you didn't leave the keys with them so they couldn't move your car to indoor valet. In this situation, we are not authorized to initiate a refund for you. We recommend you to please reach out to the facility to clarify the situation and if they approves a refund, kindly request them to send us an email confirming the same so we can initiate it from our end. Thanks for your understanding and patience. If you need any further help, please reach out to us at ***************.

  - Way Team

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21488370
  
  I am rejecting this response because:

  I was told when I tried checking in that there wasn't any covered parking and to keep my keys since we had an up front spot. Had I been told to leave my keys so it could be parked in the covered parking I would have. The employee that checked us in gave me incorrect information. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/03/2024

  Hi ******,

  As we advised in our previous conversation, please reach out to the facility directly to resolve this issue. Unfortunately, we are unable to take an initiative in this situation without the lot's approval. Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21488370
  
  I am rejecting this response because:

  I did reach out to the lot and was advised I had to email a customer service email. Which I did and I am waiting on an email back. I'm unsure how it's okay to sell something and when it's not received, you don't refund what wasn't received. I was also advised by the parking lot attendee that they couldn't keep keys on ********* which was one of the cars that was parked. The listing does not state ********* excluded. How would that refund work?

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/05/2024

  Hi ******,

  We totally understood the situation. As we mentioned in our previous conversation, please reach out to the facility and get a confirmation from their end for a refund so we can process it from our end. Please understand that this is mandatory for us to move forward with any refund requests after the check-in time as per our cancellation and refund policy. Thank you.

  - Way Team

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21488370
  
  I am rejecting this response because:

  I think this is ridiculous that I need to reach out to the company to obtain this information. At the end of the day your the company that sold me the product. Attached please find an email from ************** stating I am eligible for a refund. I have not received anything from them yet, please verify with them if payment has been sent. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/09/2024

  Hi ******,

  Could you please send us the email that you have received from the parking facility approving the payment? We are unable to see any attached files in your previous response. We will review it and get back to you. Thanks for your patience.

  - Way Team

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21488370
  
  I am rejecting this response because:

  PDF of email is attached, Also below is the email copy and pasted, in case it doesn't go through again

  Select 
  From:****************************
  To:***********************
  
  Tue, Apr 2 at 2:54 PM
  
  
  Happy to do that!
  
  
  If you could send me the receipt that you received when booking and your mailing address and I'll get that check for the difference out this week. 
  
  
  Thank you, 
  ****************** 
  
  Hide original message
  On Tue, Apr 2, 2024 at 9:33?AM *********************** <*****************> wrote:
  
  
  Hi,
  Thank you for that information. This was not how it was explained to us, thank you for that clarification if I am to use that parking lot in the future. We were only given the outdoor parking option.   I am only looking for the difference in outdoor vs indoor parking as a refund, since I only received outdoor parking not indoor. 
  
  
  Thank you 
  
  
  On Monday, April 1, 2024 at 06:36:22 PM EDT, Select <****************************> wrote:
  
  
  
  
  Hi ******, 
  
  
  When you book through WAY.com there are many options when booking your reservation. Some people choose indoor parking, others choose outdoor parking and some choose any available options as parking can be limited at certain times of the year with vacations, holiday travel, etc. . The indoor parking is a higher rate as we have to transport your vehicle there as it's down the street from us and is a different service than leaving your vehicle on the main lot. When our employee originally checked you in we still give all customers who bought indoor parking the option to keep their car in an outdoor spot if they choose. The reason for this is that sometimes the indoor parking option is all that's available online, so if a customer chooses to stay outdoors, we let them do so. Some also do not even realize they selected the indoor option, so we like to clarify. 
  
  
  When you checked in and the employee at the desk stated this, did you not then let him know you wanted to be indoors?
  
  
  Thanks.
  On Thu, Mar 28, 2024 at 10:02?AM *********************** <*****************> wrote:
  
  Morning,
  I used Way.com to book covered parking for Jan 30 - Feb 6th. When I arrived I was told there wasn't covered parking. I was also told to keep my keys since I had a "really good" parking spot (right outside front door). If I left my keys they would move possibly move my car to the back of the lot. I was also advised to call Way.com to get a refund for the additional money I paid for the covered parking since that wasn't an option. I spoke with Way.com and I was advised to call the parking lot and have them write something stating that they would authorize a refund. Because there is in fact covered parking and had I left my keys they would have moved my car. This is the opposite of what I was told when I parked my car. I called the parking lot attendant and was told they can't help me and I now have to email this email to receive any type of help. Can you please advise on next steps to receive a refund? This happened to my brother in law at the same time however he just never got around to asking for a refund, that is why there isn't a second complaint on this. 
  
  
  Thank you 
  ***********************
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/12/2024

  Hi ******,

  We have never received any email from the parking lot or we couldn't find any attachments on your complaint. Please review it one more time and respond to ** back with the confirmation of refund from the lot. Thank you.

  - Way Team

• Initial Complaint

  Date:03/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking with way.com for 1 week. I never received an email confirmation, i have tried calling multiple times with no answer or email back. I was charged $66 and my trip is tomorrow! SCAM SCAM SCAM!

  

  Business Response

  Date: 03/26/2024

  Hi ****,

  We see that a confirmation email has been re-sent to your registered email yesterday as per your request. This information can also be accessed through your Way app under your profile when logged in using your email. If you need further help, please reach us to ***************.

  - Way Team

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought airport parking through airportsparking.com and its a SCAM!!! I did not receive an email, nor did I receive a response after I filed a complaint. I hope no one else falls victim to this scam. Adding keywords here to increase SEO: reddit, scam, airport parking, airportsparking, legit, not legit, scam, review.

  

  Business Response

  Date: 03/26/2024

  Hi *****,

  We're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at **************** We will get back to you with a resolution at the earliest. Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28,2023, I prepaid for long term parking at *********** near *** Airport in Queens, ** via Way.com. The reservation was for January 14, 2024 at 1:00 p.m. through January 20, 2004 at 4:30 p.m.I paid $103.67 and was sent a confirming email from Way.com.When I arrived at ***********, ********************************************* at approximately 1:10 p.m. on January 14, 2024, and showed my reservation to the attendant, I was told there was no room for me (a small ***** Civic), and I should go to the Way.com website for refund.When I contacted Way.com, and told them what happened, I was told *** had no issue with a full lot, so I would not get a refund. They also told me I "hadn't cancelled on time to get a refund."I told them I had NOT cancelled, *** cancelled **** emailed the *** lot directly, but never got a response.I ended up having to park at the long term lot at ***, a much more expensive option, but I didn't have time to look around as I didn't want to miss my flight.When I returned to *** on the 20th of January, the parking charges were $227.50.A good friend who was travelling home with me kindly offered to put the charge on his credit card, however I must repay him.I am enclosing a copy of the Way.com reservation, the parking receipt from *** long term parking and a screenshot of my ****** maps timeline for the 14th of January which shows me driving in and out of the Way.com lot on ************, Queens.I do have a dispute pending with my Discover Card but haven't heard an update from them recently.Way.com customer service contacted me after I filed the dispute and told me if I dropped the dispute, they'd consider refunding **** don't trust them.I can provide all email correspondence to you if necessary.Thank you kindly.

  

  Business Response

  Date: 03/22/2024

  Hi ****,

  We are extremely sorry for the experience you had at our partnered location. Your funds were kept on hold by your bank when you have disputed this transaction and we did not have access to your funds to refund it. However, now the bank had ruled in our favor and based on the evidence submitted, we have refunded to you back on your original payment method which will take 7-10 business days to reflect back. We apologize for the delay and appreciate your patience and understanding. 

  - Way Team

  Customer Answer

  Date: 03/23/2024

   
  Complaint: 21461442
  
  I am rejecting this response because:

  Although they say they have refunded my money, there is NO refund appearing on my credit card.  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/26/2024

  Hi ****,

  As stated in our previous response, please wait for 7-10 business days to see the credit back on your card. If you still need help, please reach out to our support team on ***************. 

  - Way Team

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It would have been better if it hadn't taken more than two months, a credit card dispute, and a BBB complaint to get the refund.  It also would have been nice if they'd paid me the additional $123.83 I had to shell out for parking because the lot they contracted with turned out to be untrustworthy.  They really ought to vet their associates better.  In any case, I won't be using their services again.
  
  Sincerely,
  
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