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Business Profile

Moving and Storage Companies

Clutter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Reviews

This profile includes reviews for Clutter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clutter has 7 locations, listed below.

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    Customer Review Ratings

    1.01

    Average of 71 Customer Reviews

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    Review Details

    • leora s

      Date: 08/29/2023

      worst company! worst customer service. they overcharged me and said they will fix it and still nothing.it cost me over **** to move a few items and store over two months. supervisors and staff are unfriendly and unreliable. broke several items and offered me only a $100 courtesy credit. still waiting on answers for the overcharge.

    • Josh W

      Date: 08/28/2023

      This company seems to be a scam. I would recommend using a reputable moving/storage company.

      Clutter

      Date: 08/30/2023

      We apologize for the negative experiences you have faced with our company, as this is not indicative of our standards. That said, Clutter is dedicated to resolving any customer issues, and we would like to connect with you to  see how we can resolve this in a ************** way. If you wish to connect with our Trust & Safety Team, please call our Customer Experience team at ************ and ask to speak with Trust & Safety, or reach out to us via your account portal. Sincerely, The Clutter Team

    • Julia B

      Date: 08/16/2023

      HORRIBLE- DO NOT USE! On June 29th I hired CLUTTER for ************************************************ The entire experience with Clutter has been horrible. Their team arrived without any power tools and told me they had to wait for another Clutter team to drop off power tools so that they could de-assemble my bedframe. That added 2 extra hours onto my bill (which I disputed with Clutter and they credited $400 for). But I had booked a 5x10 storage unit and before my Clutter team left assured me everything would fit in a 5x10 and then I got a notification and the billing statement that they automatically upgraded my storage unit and charged me for a 10x10 WITHOUT my consent. Due to the fact that they automatically upgraded my storage (after I had told the movers I would remove things from their truck to ensure I didn't get bumped up to a 10x10) have now spent over $1600 for my items that were only in storage for 1 month and 1 day. After I took my stuff out of storage with them, they delivered my personal belongings and furniture to me worse than I left them. They improperly packed my rug which ruined it completely. They lost my art piece ($500) and they delivered my Restoration Hardware bed frame ($6000) with dirt, black spots, and handprints all over it due to the way they mis-properly packed it. They are saying the art piece is not their liability and they are telling me to have someone come and steam my rug. Worst experience I've ever had. Hopefully this saves you from booking with them.

      Clutter

      Date: 08/18/2023

      Hi there, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team has reached out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a ************** manner. Thank You, The Clutter Team

    • Tasha D

      Date: 07/12/2023

      Clutter is a shady, scam of a company. RUN. They overcharged my move from $11,100 to $25,092.36. They used a third party to move my stuff, but now are saying they never used a third party. They refuse to disclose who they hired to move my stuff and refuse to disclose how much they charged them. They legitimately lost, broke or damaged more then half of my stuff and they will do everything in their power to not reimburse you or offer $28 for a $200 broken item. There is no customer service you get sent to a call center 100 of the time. RUN FAST from this company. Sounds like they have lawsuits piling up agains them. Do not fall for their scam.

      Clutter

      Date: 07/13/2023

      Hi *****, We apologize for the level of service that you have received while moving with us. We take pride in carefully moving our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will continue working with you in our open correspondence to investigate further and work towards a resolution. We hope to fully solve this issue in a ************** manner. Thank You, The Clutter Team

    • Jennifer G

      Date: 07/11/2023

      -5 stars Terrible experience from beginning to end. One of the guys who moved me out of my ex-partner's house, made explicit sexual advances, suggesting we f*** in my ex's bed. My ex-partner was not there, I was alone in the house with this man. I fended him off with an ultimatum I knew would send him running. It was extremely uncomfortable and frightening. I was a disaster after the move and didn't take action because I needed to move forward to put that chapter to rest. I got a shipment of my belongings about 5 months later then I discovered how poorly the movers packed my boxes. Nothing was wrapped properly, no bubble wrap, half-filled flimsy boxes, they were not moving boxes, and heavy items on top of fragile items. Anything that was breakable was broken or damaged. I had already packed a bunch of boxes in Lowes moving boxes and nothing from my boxes was damaged or broken, only the boxes packed by Clutter. When I discovered my things were disrespected I remembered I was also disrespected so I filed several claims. The compensation was based on the weight of the box. Now I understand why the boxes were half full. One box was completely missing it never arrived. The sexual harassment could not be substantiated. I do have texts from that day telling a friend what happened. I didn't get it on video because I was devastated by the breakup and wasn't thinking properly. The second shipment I packed myself so I wasn't too worried. It was supposed to be in 7 boxes. When I received the order it was repacked into 15 boxes. Again poorly packed, nothing was wrapped, and half-filled boxes. Anything that was breakable was broken or damaged. I didn't bother filing claims the process is lengthy and the return isn't worth it. STAY AWAY FROM CLUTTER they aren't good movers.

      Clutter

      Date: 07/13/2023

      We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim.  Publicly we can confirm it was assessed according to the protection plan on your account and your concerns were thoroughly reviewed by leadership.  You are welcome to review the correspondence we provided and contact us if you have any additional questions.

    • Shaun B

      Date: 07/04/2023

      Clutter storage company's customer service is non exsitanc. Automatic emailed responses, off site call centers its the biggest scam ever! storaged items, when returned they were damaged & broken. Filled out claims, and clutter is doing everything not to reimburse me. DO NOT USE THIS COMPANY they're mis- leading, they upscale sale, irresponsible with your stored items, you might have someone else's home goods returned with ur storaged items and they're insurance is up to their discretion. Clutter damaged metal legs on console table, never notifying. They just waited until I noticed! Then low balled me in offering to repair the bent metal legs, causing me additional work. I have requested to speak on the phone to a person in the states a manager since May, no one has ever called. I have used clutter many years prior and had a good experience. However, clearly the company has changed and customer service is NOT a part of their business model once they have your cc. Perhaps a manager will show up for court that seems to be my only option if filing a complaint with the BBB doesn't help. Clutter gets a 0 rating from me. Run use another company. Every complaint I read, I've pretty much had the same experience. Wish I had read this before during business with clutter storage ugh.

      Clutter

      Date: 07/07/2023

      We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim.  Publicly we can confirm it was assessed according to the protection plan.  You are welcome to review the correspondence we provided and contact us if you have any additional questions.

    • Chandresh S

      Date: 06/29/2023

      Clutter even do not deserve Zero star with the practices they follow doing there business, so many ways to get the money out from customer ********************** will move your stuff to different warehouse without notifying you Do not give access to your stuff , no communication as well.If you schedule a move , Clutter will not give everything to your movers , then later on want to keep your stuff by paying $1 / LB , this is disgusting

      Clutter

      Date: 07/01/2023

      We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim.  Publicly we can confirm it was assessed according to the protection plan on your account.  You are welcome to review the correspondence we provided and contact us if you have any additional questions.

    • Sarah D

      Date: 06/28/2023

      Giving one start because its requites, I would give them 0.Awful company that holds your things hostage then continues to charge you after you cancel.You can never get a hold of anyone on the phone, the app is faulty and does not reflect changes or cancellations.I donated sentimental and expensive items to get rid of them and the hassle that they cause only to find out that they charge for that AND never cancelled my account after I requested.

    • Amy K

      Date: 06/09/2023

      This company is dishonest. They cancelled the prescheduled delivery of my items, and then *uncancelled* my cancellation of their service! By far the worst moving and storage company I have ever encountered. And they have not even responded to ***********. Zero stars was not an option, hence 1 star.

      Clutter

      Date: 06/13/2023

      Hello ***, we're sorry to hear you've had a negative experience with our service. After review, we confirmed your final delivery is still scheduled. A member of our team will be reaching out to see how we can further assist you.

      Clutter

      Date: 06/13/2023

      Hello ***, we're sorry to hear you've had a negative experience with our service. After review, we confirmed your final delivery is still scheduled. A member of our team will be reaching out to see how we can further assist you.

    • Chelsea P

      Date: 06/08/2023

      Since last Thursday I have spent countless hours on the phone with their so called **************** which is 100% a call center in *****. Not only can you barely understand anyone in the call center they are reading a script which basically has taught them how to stonewall customers, they put on hold to check with their "team" there is no team. Each time they come back to with, "I am sorry there is nothing we can do for you" Because I was a Callbox customer, I assumed the services would stay the same. Yesterday I lost thousands of dollars because I am unable to book multiple deliveries or pick *** while one is pending. In addition to this they have placed several of my items in someone else's account and which was brought to their attention on Thursday, I did not receive a call back from someone until Tuesday. When I spoke to this gentleman on Tuesday I was hopeful but yet nothing. While he did email me, I have no way to call him because customer service is against their business model. In fact after reading all these reviews I found out what their business model is, acquiring another business's body of work coming in and stone ******* those customers and steeling their items.I am sitting here crying because I am so defeated. They have broken me down, caused me to loose $1000s of dollars. The only option I see at this point is to stop speaking to them and spend my time and energy on finding a new storage solution. In the meantime I will have to shut my business down which will cause me to loose $1000s and not only that I am going to pay for for all of my inventory to be moved to another facility, again $1000s of dollars out of my pocket. I have even asked that they work with me until I can find a storage solution that fits my needs. Are they willing to do that, nope. Oddly enough I do not have a contract with them or I ever been sent any literature about their policies or services. Do not trust the scam this company is running.

      Clutter

      Date: 06/09/2023

      We apologize that we are not able to fully satisfy your concern.  For privacy purposes, we cannot discuss the resolution that was provided but can confirm that we did complete a full review.  

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