Business ProfileforUrban Floor

Never trust a warranty from this company. I purchased Composer Maestro Series in October 2017 and within 2-3 months of install I called my flooring contractor to complain that the wire brushed wood planks were splintering and the finish was wearing off everywhere in my house. The contractor inspected the house and took pictures. He sent these pictures to Urban Floor and the representative said that they would replace the bad boards. Months went by and nothing...In November 2018 I sent an email to Urban Floor directly telling them the problem and they responded that I could fill the areas with color coordinated putty, let it dry, and sand the areas. I then complained again to my flooring contractor that this floor was only one year old and there were too many wire brushed areas to putty and that this was a ridiculous thing to do. The finish warranty is 35 years. With no resolution and due to covid my flooring contractor told me not to worry - the representative said that she would come out to look at the floor. Still months passed and nothing......More complaints to the flooring contractor and finally Urban Floor sent out a "independent" flooring inspector on 07/18/2022. The flooring inspector ( ***** ********* told me that I would have his report within 3 weeks and that if I did not receive it to give him a call. I have been calling him and leaving messages for a month now with no response. Finally I just spoke to my flooring contractor and he spoke to the Urban Floor representative - The Urban Flooring Representative told my flooring contractor that the independent flooring inspector said that the floor was not properly cared for so the finish warranty is void. My flooring contractor requested a copy of the inspection report and has yet to receive it. I contacted my flooring contractor once again and he has requested the inspection report also and has not received it.