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Business Profile

RV Dealers

Affinity RV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for Affinity RV's headquarters and its corporate-owned locations. To view all corporate locations, see

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Affinity RV has 2 locations, listed below.

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    • Affinity RV

      3197 Willow Creek Rd Prescott, AZ 86301-6848

    • Affinity RV

      6850 E State Route 69 Prescott Valley, AZ 86314-2505

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put a deposit on a 2023 Jayco Travel Trailer December 26th, 2023 to hold the vehicle. On December 28th i asked for my refund returned because I changed my mind with the purchase. The finance person told me the money is non-refundable. I asked the sales rep the day I put the money down if the money was refundable & she said yes.

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2015 ************** (VIN *****************) from Blue Compass/Affinity RV *************** on 11/23/21 along Portfolio Warranties (sold by dealership along with RV) and a Cilajet **ating package that was to be applied by Blue Compass/Affinity RV. On 5/8/23 dropped off RV for water leak and other repairs. Service writer, **** noticed peeling of Cilajet (still under 5 yr warranty), did not note any other issues on RV. Picked up RV on 6/21/23 (6 wks in their possession) & no repair on Cilajet peeling was done. **** said warranty ** didn't get back to ********** move slow etc. We called Portfolio & no claim had been filed for Cilajet peeling. Portfolio immediately scheduled an independent inspector to evaluate damaged exterior. The inspection was performed 6/23/23. The report noted oxidation to both sides and back of **ach, overhead cab (bunk) in addition to the CilaJet peeling. Inspector also noted a 3 foot long crack in the fiberglass, running top to bottom of overhead passenger side of overhead cab bunk on the front of **ach. Inspector noted that the exterior clear **at was damaged and suggested be reapplied in addition to CilaJet. NOTE: This crack was NOT there when dropped off to Blue Compass on May 8th nor was it noted in pre-service inspection performed by service writer. Portfolio will **ver new **ating of CilaJet, including re**nditioning of ******************** repair but will NOT **ver the repair of the clear **at, or repair of the crack that developed as result of failed Cilajet, which was supposed to protect against this very types of exterior damage. On 8/30/23 we reached out to Blue Compass Service manager (phone, left voice mail messages) twice, we followed up with emails (including inspection report) to the service manager and then both service manager and general manager to address situation. No return emails or phone calls from Blue Compass/Affinity RV regarding any of this.

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a brand new trailer from Affinity. Before we left the lot with it and upon doing our walk thru, found a few issues. They ordered the parts to replace/fix the items and we brought the trailer back to have those things fixed. It took them over 2 months to get the work done. Several phone calls and lots of frustration finally got the unit back. We Went to load up trailer for maiden voyage and ****** would not work correctly and the n command unit kept shutting off and resetting. Called them back set up and appointment with them to ***************** back. After 2 weeks started calling them to see when we would get our trailer back but it still had not even been looked at. Spoke with the manager of the service **** and was assured it would be looked at next. Still 2 more weeks and several more calls it was finally looked at was told it was warranty issues would have to get items approved and then get parts. Its been one more month of waiting to find out what is going on with our trailer and still have not got an answer. Was told we would be contacted but no one has ever called us. We just want the repairs made and to get our trailer back. We will never waste our time taking it back to this dealer. We understand ordering parts issues, but being lied to over and over for months at a time is not acceptable. They do not communicate at all after several phone calls to them they have had our trailer since May. We just want it back and fixed correctly.

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my ***************** in for repairs one being to seal and secure an escape hatch over the bed. Shortly afterwards the hatch blew off and was damaged beyond repair. Tried to get this resolved, was told they would make it good but to no avail. Calls are not returned. I have to call them, but get excuses and a run around.

    Affinity RV is NOT a BBB Accredited Business.

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