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Business Profile

Auto Services

GG&D Motor Vehicle Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for GG&D Motor Vehicle Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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GG&D Motor Vehicle Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      called this business to inquire about obtaining a travel ID and specifically asked how much the service would cost. I was told, We are a third party, so we cannot give prices over the phone. The state charges $25 and we charge a little more. Based on this vague response, I assumed a modest fee.I then visited the location with all my required documents, expecting to pay slightly more than the $25 state fee. There was no pricing displayed at the entrance or within the lobby. I took a number and waited approximately 30 minutes before being informed that the total cost would be $60a 140% markup over the state fee.This is not a little more. This is misleading and, frankly, exploitative. Furthermore, refusing to disclose pricing online, over the phone, or visibly at your location creates a bait-and-switch experience where customers waste time only to be surprised by a significantly higher cost.Clear, upfront pricing is a basic standard of honest business practice. This tactic is used to get the consumer to waste so much of their time, they will likely just pay the ridiculous amount because of the time invested.

    • Initial Complaint

      Date:05/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into GG&D motor vehicle services on January 20th, 2024, to update new name change on drivers license. They said it would come in approximately 5-7 business days but it never arrived so I went back into the *** and they told me I had to wait a month until I can request a new ID since after a month it reports being lost. After the month had past on February 20th I went in and requested new ID and told me to come back after 2 weeks if i didnt receive it again. So I waited those 2 weeks and didnt get anything, I went back to the *** and they were telling me that I was in the wrong for not receiving it and also blamed our post office. I had already went to the post office about it and they said they never got anything then quoted something fishy going on with the ***. I get notifications for my mail when it gets delivered to my address and I never got anything about my ID when the *** specifically told me the person who delivers the mail couldnt find my address which doesnt make since because I wouldve gotten notified. And I also put my new name into my PO Box for them to see. It has been two months now and I STILL havent received anything, I asked for a refund since I was frustrated but they refused for a no refund policy. I had paid 30 dollars for my ID that I havent received yet.

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 7th 2023, I purchased a 3wheel motorcycle endorsement form ************* and was told it should show up in 3 days, 14days later no license, I called and they stated we only do inquires on site and if I didn't have time to come down and get a resubmittal I would have to call the state MVD. Now I'm seeing they are not following through and my MVD is making extra money by selling us our already purchased license that was purchase first from GG&D.

    GG&D Motor Vehicle Services is NOT a BBB Accredited Business.

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