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Important information

• Advertising Review:

  On July 11, 2024, BBB requested Air AI to modify, substantiate, or discontinue claims made on their website (https://www.air.ai/) that read, “...100,000 sales and customer service reps at the tap of a button.”, ”...the world's first ever AI that can have full on 10-40 minute long phone calls that sound like a REAL human…”, ”...infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications…”, ”...It can do the entire job of a full time agent…”, ”...It just works 24/7/365.”, and ”...And Join 70,000+ Businesses”. Additionally, on the company's LinkedIn (https://www.linkedin.com/company/joinair) it read, “The world's most advanced conversational AI.”, ”...the world's first ever AI that can have full on 10-40 minute long phone calls that sound like a REAL human…”, ”...infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications…”, ”...It can do the entire job of a full time agent…”, and ”...It just works 24/7/365.” Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.

   BBB's Code of Advertising Section 34 states, Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data. Additionally, BBB's Code of Advertising Section 1 states, The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. 1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

   As of July 31, 2024, the business has not responded to BBB's request. 

• Pending Government Action:

  Government Action: BBB reports on known government actions involving business’ marketplace conduct:

  The Federal Trade Commission v Air Ai Technologies, Inc dba Air AI LLC, Caleb Matthew Maddix, and Ryan Paul O’Donnell
  

  The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

  
  

  On August 25, 2025, The Federal Trade Commission filed a Complaint for Permanent Injunction, Monetary Judgment, and Other Relief against Air Technologies Inc dba Air Ai LLC, Caleb Matthew Maddix, Managing Member of Air Technologies Inc dba Air Ai LLC, and Ryan Paul O’Donnell, Managing Member of Air Technologies Inc dba Air Ai LLC. Charges filed allege the business, Caleb Matthew Maddix, and Ryan Paul O’Donnell are in violation of federal law prohibiting false and unsubstantiated earnings claims, misrepresentations with regard to refund guarantees, telemarketing violations, and business opportunity violations.    

  
  

  The matter is pending.

  Click here for details