Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started attending UAGC in May 2021. I found out that their service provider and UAGC were defrauding students, particularly minorities, women and military veterans. I decided to changed schools after the federal **** of ** and the State of Ca filed suit against them. I called to make sure that I was de-enrolled so I could get my transcripts to move to my new school and was given them. They told me I had no additional financial obligations. In 11/23, they called and said I owed near $1800. I asked for an itemized description, which they sent. I informed them I wanted to dispute the amount. I filed a dispute according to their instructions online. I did not hear back, as their policy stated within 3-5 days. I sent a note to them on 11/13/23 asking for a status. They never responded and today, I got a call from a collection agency trying to collect payment. I called UAGC today and they gave me incorrect phone numbers for people in the resolution department and then said they don't actually have phones and there is no way for me to dispute these charges. I have called several times and each time get a different person and a different explanation. I need to be able to dispute these charges and it's not legal for them to refer this to debt collectors without responding to their own dispute process. They were fined by the ********** of ** and State of CA for not offering legitimate services. I do not owe them anything and the fact they don't follow their own resolution policy shows they are a fraudulent organization.

  Business Response

  Date: 05/06/2024

  Dear *****,
  
  The **************** Rights and Privacy Act (20 U.S.C.1232g; 34 CFR, Part 99) prevents University personnel from communicating confidential information about a students record to a third party without written consent from the student.  In order to comply with and to allow for communications pursuant to this act, a student must execute an Authorization to Release Student Records Form. Upon receipt of this form we will respond accordingly. In the meantime, the students concerns are being reviewed in the Universitys formal grievance process.
  

  Please note that we have also been in contact with the student. 

  
  Please feel welcome to contact me if you have any questions.
  
  Sincerely,
  
  ***************************
  Resolution Center
  The University of Arizona Global Campus

  Customer Answer

  Date: 05/06/2024

  I went online to find the form that UAGC requires and it's not available. Their link is not working. How can students resolve issues when they don't give you the ability to do so? 

  Business Response

  Date: 05/07/2024

  Hello *****,

  The student has been provided an Authorization to Release pdf.

  Sincerely,
  
  ***************************
  Resolution Center
  The University of Arizona Global Campus

• Initial Complaint

  Date:02/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in September of ******************************************** *************** from the University of Arizona Global Campus in which I started one class and due to some health issues I had to drop the class within 2 weeks of starting. After withdrawing from the class I withdrew from the school as well seeing that I didnt see my health getting any better soon. After withdrawing from the school there was no communication between the school or myself due to me no longer being a student. After a year or so I started receiving collection calls saying that a past due balance from the University of Arizona Global Campus was forwarded to their office. I advise that I hadnt received anything from the school advising of any past due balances. As of today 02/16/24 I am still being contacted in regards to a balance the school says I owe when I havent received anything in writing about me having a past due balance with the school.

  Business Response

  Date: 02/19/2024

  Dear ****,
  
  The **************** Rights and Privacy Act (20 U.S.C.1232g; 34 CFR, Part 99) prevents University personnel from communicating confidential information about a students record to a third party without written consent from the student.  In order to comply with and to allow for communications pursuant to this act, a student must execute an Authorization to Release Student Records Form. Upon receipt of this form we will respond accordingly. In the meantime, the students concerns are being reviewed in the Universitys formal grievance process.
  
  Please feel welcome to contact me if you have any questions.
  
  Sincerely,
  
  ***************************
  Resolution Center
  The University of Arizona Global Campus

• Initial Complaint

  Date:02/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arizona Univeristy claims to have a 3-week trial period for students. If they are unhappy they may withdrawal. I had never attended Arizona Global University before and when I was recruited, I was told over and I over again that they offer a 3-week risk-free trial. I tried multiple advisor notifications that I needed to drop out. They also claim that within the first 3 weeks, if you are an undergraduate student, if you don't have a passing grade by the end of the 3rd week of your 1st class, you will be unenrolled risk-free. They told me, after 3 weeks, and almost no response to emails asking to be unenrolled, that I had to pay for my class regardless of their policy because I had attended Ashford University, And while Arizona Global University had discredited Ashford University in court and then consumed their operations, and my federal loans were forgiven because ******* was found to have committed fraudulent action, they assured me that I still have to pay because it's still technically the same University against what my Academic Advisor, at Arizona Global had claimed multiple times in my recruitment phase. This is fraud.

  Business Response

  Date: 02/16/2024

  Dear ****,
  
  The **************** Rights and Privacy Act (20 U.S.C.1232g; 34 CFR, Part 99) prevents University personnel from communicating confidential information about a students record to a third party without written consent from the student.  In order to comply with and to allow for communications pursuant to this act, a student must execute an Authorization to Release Student Records Form. Upon receipt of this form we will respond accordingly. In the meantime, the students concerns are being reviewed in the Universitys formal grievance process.
  
  Please feel welcome to contact me if you have any questions.
  
  Sincerely,
  
  ***************************
  Resolution Center
  The University of Arizona Global Campus

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During June of 2023 my employer announced a partnership with UAGC for a degree with no out of pocket costs. I entered into an agreement with UAGC in which I was promised that there would not be any fees from the begininng of the class all the way through graduation. Fast forward to this week and I received an email from UAGC that the tuition ***** ******* that UAGC offers will now incur technology fees and book fees beginning on April 2nd. This is a breach of the agreement that we entered with the school and it reeks of the fraud Ashford was sued for previously by the US **** of ********** I have been attendning the school since June or July and things have been amazing, but now to continue with my degree I will owe approximately $250 every five weeks (per course). I feel like I have wasted the last almost year for a false promise. At the very least they should grandfather in those of us who were already enrolled. I did contact my advisor who stressed that tuition costs have come down but that does not apply to me since the ***** covers my tuition costs already. Attending the school has gone from zero out of pocket that we were promised to approx $6100 to complete the degree. I have been billed anything yet but starting 4/2 if I want to complete the degree I will owe. This is highly unethical.

  Business Response

  Date: 02/09/2024

  Dear ****,
  
  The **************** Rights and Privacy Act (20 U.S.C.1232g; 34 CFR, Part 99) prevents University personnel from communicating confidential information about a students record to a third party without written consent from the student.  In order to comply with and to allow for communications pursuant to this act, a student must execute an Authorization to Release Student Records Form. Upon receipt of this form we will respond accordingly. In the meantime, the students concerns are being reviewed in the Universitys formal grievance process.
  
  Please feel welcome to contact me if you have any questions.
  
  Sincerely,
  
  ***************************
  Resolution Center
  The University of Arizona Global Campus

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* called me from the University of Arizona Global Campus and told me there was a full tuition ***** to obtain my bachelors because of my employer. He had called me and emailed me several times. Each time stating that there would be no cost to me. I was told by him and my employer that I wouldn't have to pay anything out of pocket and it would be covered 100 percent. About a year later I got a letter from CBE collections saying I wowed $1,530. I have disputed it with the school and collection agency. I sent them a copy of the email that said it was a full tuition *****. It is upsetting that these big corporations get away with lying to people and misleading them.

  Business Response

  Date: 02/02/2024

  Dear ****,
  
  The **************** Rights and Privacy Act (20 U.S.C.1232g; 34 CFR, Part 99) prevents University personnel from communicating confidential information about a students record to a third party without written consent from the student.  In order to comply with and to allow for communications pursuant to this act, a student must execute an Authorization to Release Student Records Form. Upon receipt of this form we will respond accordingly. In the meantime, the students concerns are being reviewed in the Universitys formal grievance process.
  
  Please feel welcome to contact me if you have any questions.
  
  Sincerely,
  
  ***************************
  Resolution Center
  The University of Arizona Global Campus

  Customer Answer

  Date: 02/02/2024

  This response does not resolve this matter. 

   

  Business Response

  Date: 02/06/2024

  Hello ****,

  The ***************** spoke with the student and has an appointment scheduled to go over their concerns in greater detail on Thursday, February 8th. The student has agreed to work with our office.

  ***************************
  

  Student Resolution Specialist III
  *****************
  The University of Arizona Global Campus
  180 South Arizona Avenue, Suite *************************************
  O:  ************    |  *****************************************
  
  IMPORTANT NOTICE: This e-mail message was sent from the ************************* and may contain information that is confidential and may be legally privileged. The University, in its Academic Catalog, specifically prohibits reprisal or retaliation against students for using or participating in the Resolution Procedure. Please use discretion regarding the confidential information contained in this e-mail and only share the information with personnel who have a need to know. Please do not read, copy, forward or store this message unless you are the intended recipient of it. If you received this transmission in error, please notify the sender by reply e-mail and delete the message and any attachments.
  
  
  

• Initial Complaint

  Date:01/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began an online professional certificate as a public student in December 2022. I completed it to specifications with precision in June 2023. The program took me well over 120 hours to complete, despite ****'s **** stating it would take **** of 120 hours (UofA's lie #1), and I'm an above average, honor roll, high GPA student, with English as my mother language and 3 2nd languages achieved. The people who graded my submission do not have a good handle on how to use the English language, which means the *** accreditation is inaccurate and UofA's **** **** is fraudulently advertising their TEFL program (UofA's lie #2). They "allowed" me a 2nd chance to "correct" my submission, which I did, again exactly to specs. I destroyed my beautiful and innovative concept to meet their ignorant grading requirements. They graded the entire document, which is not how grading standards work, anytime, anywhere, (UofA's lie #3). The "director" of the **** department alleges he did a cursory review and that I clearly failed so I am kicked out of UofA. They said they offer student support (****'s lie #4), but no one at **** is ever available by phone or email, and they made allegations against me and used bullying tactics when they decided to kick me out. I requested the reasons why I failed (because I know I did not fail as my submission was perfection), and not only did they not provide me with the required-by-law information, they have decided to ramp up the abusive behaviors they give to public students and are giving me "the silent treatment" -- every single one of them in the **** and *********************** All I want it for an honest review of my submission by someone with integrity and for the **** department to be permanently removed from existence so no other innocent consumers receive the abuse and dishonest behavior these people at UofA's **** give to so many of us. I also would like an honest apology from ****** boss for Cote speaking to me demeaningly about my disability.

  Business Response

  Date: 01/16/2024

  Good afternoon,

  The customer is not a student of ********************, per our records. You appear to have sent this to the incorrect school. 

  Sincerely,

  ***************

  Customer Answer

  Date: 01/18/2024

  Look into University of Arizona's *************************************** TESOL/TEFL program. There are online offerings for what's termed "public students", so yes, there are plenty of students in this category that are being taken advantage of by the University of Arizona name.

  Business Response

  Date: 01/19/2024

  Good morning,

  The student appears to be a student of the University of Arizona, not The University of Arizona Global Campus. Please note these are separate institutions. 

   

  Sincerely,

   

  ***************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began my last semester in Aug 2022 and was given an award letter that very specifically listed an alumni award. I called multiple times, every one to two weeks and spoke with multiple reps in the finance **** who assured me I would get this award. Two weeks before my very last class in Feb 2023 I spoke to a person who advised me I would not get said alumni ***** due to it was previously awarded. Now the university will not confer my degree or release my diploma due to this error. Had I known, I would have paid so this issue did not arise but since I asked so many times I went with what I was told. I did try to begin making payments even after I finished my program but the system will not take them from me. Now I have earned a bachelors degree and I cant even prove it, or use it due to the inaccuracies from the university.

  Business Response

  Date: 06/14/2023

  Dear *****************************, 
  

  The **************** Rights and Privacy Act (20 U.S.C.1232g; 34 CFR, Part 99) prevents University personnel from communicating confidential information about a students record to a third party without written consent from the student.? In order to comply with and to allow for communications pursuant to this act, a student must execute an Authorization to Release Student Records Form. Upon receipt of this form we will respond accordingly.?In the meantime, the students concerns are being reviewed in the Universitys formal grievance process.  
  

  Please feel welcome to contact me if you have any questions. 
  

  Sincerely, 
  

  ****************;

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund was never completed. It has already been past six weeks since settlement and nothing has been issued and I am worried that nothing will happen. I keep contacting them and they keep advising that they dont know nothing and every time I get transferred to the financial our finance department they have no idea what Im talking about. It seems that I keep going in circles to find out whats going to happened to my settlement that was agreed-upon since early or past December

  Business Response

  Date: 02/23/2023

  Dear *****************************,
  

  The **************** Rights and Privacy Act (20 U.S.C.1232g; 34 CFR, Part 99) prevents University personnel from communicating confidential information about a students record to a third party without written consent from the student.  In order to comply with and to allow for communications pursuant to this act, a student must execute an Authorization to Release Student Records Form. Upon receipt of this form we will respond accordingly. In the meantime, we will contact the student and provide an update.
  

  Please feel welcome to contact me if you have any questions.
  

  Sincerely,
  

  ***************