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Business Profile

Carpet and Rug Cleaners

Coconut Cleaning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They had quoted me $200 and gave me a gift card of $100 towards the cleaning. They then get to my home and try to charge us $175 on top of the $100 gift card. My fiance was the one home dealing with them, by the time I said no, the other guy had half of the couch already soaked. They said they were not going to honor that price, and left. Now im left with a wet, soaped up couch.

    Business Response

    Date: 12/11/2023

    Hi ******, 

    First I want to apologize to hear this and for any miscommunication. Thank you so much for bringing this to our attention. I see our office manager ***** and sales associate ******************* reached out to you on Saturday and get you in for today to complete and make this right for you. 

    It looks like **** and our ********************* went out today and corrected and complete this job this for you. Thank you again for answering our calls and letting us make this right for you.  

    We hope you will let us help you with future cleaning needs. 

     

    Sincerely, 

    *********************;

    Tel:************

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wed April 12th Initial price was $135.00 then they upsold the enzyme cleaning. The enzyme cleaning was rushed and not completed. Only reason it was being done was for out of town guests coming to stay. My girlfriend had to clean her self Also previous to work being performed we were NEVER notified that the furniture needed moved.Complaint:Broken furniture in bedroom - TV stand Damage/tear in flooring up stairs Spoke with company they refunded enzyme cleaning, then were suppose to have their "repair" guy call us to schedule a time to repair flooring. This has not happened in a timely manner and we will be looking for compensation to properly replace damaged flooring. Please see attached photos of damage.

    Business Response

    Date: 02/07/2024

    Hello, Our general manager ****** has made several calls to ****** and has not received any replies back. We definitely want to correct this and make this right. If you can please get this message to ****** and have him reach out to our office and ask for the general manager ************* 

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