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Find a Location

Crain Chevrolet has 1 locations, listed below.

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    Business ProfileforCrain Chevrolet

    New Car Dealers

    At-a-glance

    Customer Reviews

    3.56/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    9911 Interstate 30, Little Rock, AR 72209-4202
    BBB File Opened:
    6/29/2007
    Years in Business:
    25
    Business Started:
    3/1/1999
    Business Incorporated:
    3/9/1999
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Crain Chevrolet, LLC
    Contact Information

    Principal

    • Ms. Audrey Moss, Office Administrator

    Customer Contact

    • Ms. Audrey Moss, Office Administrator
    • Sylvia Denhartog, Compliance Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a vehicle from Crain(Baseline) on June 14,22. The car has been back to the deliver ship on 3 different occasions. 1. The driver door hinges where bent has to get it fix.also a part was supposed to be order for the door haven’t heard anything else about it. 2. On July 14,22 1took the car back because the transmission and brakes. I was told that that the brakes was replaced and nothing a wrong with the transmission. 3. July 20,22 I took the car back to the dealership and told the finance guy(****) that something was wrong with the car that. It was making a noise when you push the breaks. The gentleman drove the car and agrees something was wrong with it. The GM put me in a loaner car. He never came to talk to even after the finance guy told him the issues that I was currently having.(lack of customer service) I received a call from the maintenance department( the best day from******) telling me that one of his guys drove the vehicle and didn’t find or hear the noise that I complain about. This car cost me 24,000$ 494 a month I’m a single mom with two children. When I called and asked to speak with the GM. I told do he had left for the day and to leave my name and number and they would give it to him. I haven’t hear anything. I also contacted the finance gentleman and asked for the GM name and number and got nothing . I need some help. With this matter because I have tried everything and seen as if I can’t get the proper help
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    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Billy H

    5 stars

    04/12/2024

    Todd was grate as usual. Very informative and prompt. Super great people, friendly and knowledgeable. Will do more business for sure.

    Local BBB

    BBB Serving Arkansas

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