Business ProfileforMerry Maids of Birmingham

We looked into using Merry Maids around the first of December 2021. Their first appointment was on 21 December. We were expecting a deep clean a full list of items that they were going to Do as a first time cleaning they described it as a super Duper awesome cleaning where they come in with a bucket of warm water and they wiped out all the stuff including your baseboards and doors and ceiling fans and they give extra attention to detail well this did not occur and I have pictures to prove it. We called and talked with ****** and she assured us that on the next visit they would address the issues. However on the next visit again things were left undone so they sent people back out to re-clean And did do a basic cleaning after two attempts but we still never got the warm bucket of water washing down the baseboards and the ceiling fans and the doors and everything that they described that was supposed to be so super Duper awesome. They had to cancel on us on 5 January because they were short employees and their long time office manager ****** also left and I also believe another person left but regardless there was massive confusion from the beginning. it took them over a month to even get my phone number correct. They also sent out workers that were untrained and not up to the Merry Maids national standard. The whole purpose of this cleaning as explained in the beginning was that we were planning a move and we were listing the house for sale and that we would continue using them once we moved since the house was selling however after having so many problems with even our phone number and just an overall huge disappointment in their ability to clean it and clean it right on the first attempt and never having received this first super Duper awesome deep clean we decided not to use them anymore and hired someone else who subsequently came out and did a fantastic job and did in fact do a deep clean! I have proof and pictures and receipts. I want $290 refund