Business ProfileforSusan Schein Automotive

I purchased a pre-owned Escalade from Susan Schein. My check engine light came on the day after purchasing and would stay on for a period of time and then go off. I took it back the next day. I should have returned the vehicle, but thought that they would stand behind it so I didn't. I was driving down the interstate and the power steering went out. There was also a roaring noise coming coming from the back. After spending $1500 on the power steering repair, the running lights went out. The Mechanic told the service manager that it was one of two problems, the front end issue approximately $1000 and if the back lights, they cost $1500 each. Later he found it was just a relay switch. The Service Manager suggested I talk to the new general manager. I did and he was extremely nice and explained he had just taken over and that everything was a mess when he got there. Mechanics were suggesting cutting wires when engine lights were coming on.. He was sorry I had such a bad experience and that he wanted to make everything right to earn my trust and loyalty back. He said that they would fix or replace with possibly a newer or lower mileage vehicle. I told him I wanted to stay in an Escalade. He said just give him a couple of weeks. Nothing happened. We had two more meetings with the same reassurance. Since nothing had been found, I just asked the initial issues be fixed. He told me to bring it in and the new head machanic would look at it. Now they want $200 for a diagnoistic test and are saying that the issues are something other than what was initially wrong. The issue has not changed since day one. Buyer beware! While they are trying to clean up past mistakes, this is not happening. My vehicle was bought and put on the lot without any of these issues checked or corrected. If you do decide to trust them, make sure that you take it to a reputable mechanic to check it out before purchasing and making a $40,000.00 mistake like I did! Good luck!!