Business ProfileforRonnie Smith Builders, Inc.

We had a kitchen leak back in October. ****** quickly came out and got the estimate done. We were told we would hear from the project manager by the 2nd week in December. We finally heard from him the 3rd week of January, with no communication in between. When **** came over everything started off fine until he found out that he was working with an old estimate. He then became very rude, repeatedly spoke over me, and wouldn't answer my questions. My husband finally asked him to leave. We left a message with ****** about the problem and did not receive a return call. I called the next week and spoke with Ronnie Smith. He also repeatedly spoke over me and refused to answer any of my questions. All we were asking for was better communication about timelines and respectful discussion. Instead we were treated with disrespect and dismissiveness. We are now using a different company.

Dr./********************* claim was assigned to us by her insurance company on 10/20/2022. I spoke to her husband that day and scheduled an inspection for 10/24. At the time of the inspection an estimate was written to repair the visible damages to her kitchen and laundry room due to water. The estimate included the replacement of some base cabinets in the kitchen that were removed by her mitigation contractor. At the time of the inspection, **************** and her husband were concerned that we would not be able to match her remaining existing cabinets as they were melamine wrapped. I explained at that time that if they could not be matched, we would ask the insurance company to replace them in full. A message was sent to the insurance adjuster on 10/24 to advise them that we could not match the cabinets, and we asked them how they would like to proceed. We received a response on 10/25 that the insurance company had *****************, Renovar, that they would send out to determine if they could match the cabinets. From that point, an estimate was provided to her insurance company for the partial cabinet repair on 10/26, while we waited to hear back from the adjuster. Due to a delay on the adjuster's part, admitted by her in a phone conversation I had with her on 1/24/2023, the assignment for ******* was not made immediately. We did not receive notice from the adjuster until 1/17/2023 that they would be approving to replace all of the kitchen cabinets. The estimate was re-submitted with these additions and we received the confirmed approval on 1/24/2023. During the time that this delay with the insurance company was taking place, our superintendent, ****, was working toward scheduling the repairs to ********************* property. He met with **************** and her husband on the morning of 1/20/2023, before we had the final approval on the cabinets. When discussing the repairs with the Hamells, they made him aware that the insurance was supposed to be approving the full cabinet replacement, as he was not aware at this time. He placed a phone call to me in the presence of the Hamells and I confirmed that this was indeed the case. At some point during his conversations with *****************, she became upset. She began complaining to **** about the delays and her unhappiness with them. **** attempted to respond to her concerns numerous times, but was cut off by ******************** continued complaints. At one point, he did speak over her and asked to be allowed time to respond. At this time, ***************** became even more upset and left the conversation. **************** then told **** that they would need to reschedule the meeting and asked **** to leave. On 1/24 Ronnie ********************** placed a call to ***************** to discuss her displeasure. I was seated in the room with him during this call. ***************** again went into a long rant and repeatedly talked over Mr. ********************** when he attempted to respond. After listening to **************** for an extended amount of time, Mr. ********************** advised her that he felt it would be better for both parties if we parted ways, and she found another contractor to complete her repairs.

As for the complaints of no communication, my call log shows that I did indeed speak to **************** on at least one occasion. On 12/09/2022 **************** left a voicemail asking if we had any updates from the insurance company. On 12/14 I called back and left a voicemail for **************** stating that I had spoken with his adjuster, and that the insurance company was sending out ******* to inspect the cabinets. We had no other reason to follow up with the Hamells at that point as they and I knew that we were waiting on that inspection.

In conclusion, ***************** was upset with the delays and timeline, which up until yesterday were out of our control. We attempted to speak with her after her first complaint regarding ****, but after a long conversation, we decided that we would be unable to make her happy and elected to part ways.