Business ProfileforHayley Management Co

We rented from this property management company for three years. Our problem comes in at end of our lease. Two weeks before closing on my new home we experienced a bit of uncertainty that conflicted with our move out date. I called the leasing office and communicated the situation with Ann, one of the managers. She told me it would be ok and they would work with us because no one had signed a lease on the unit. I expected to pay a prorated rate for however long we may have needed because it would only be a couple of days. It ended up being 4. Move out day comes and another manager, Joey, informed us that we needed to be out of the unit by a certain time and our keys were late, otherwise we’d be charged $50 an hour until the keys were returned. We informed him of the situation and that we already communicated with Ann. He tells us Ann did not say that and he has nothing to show him anything otherwise. He threatens to charge us $1200 a day unless we are out. I tried to call Ann and inquire about what’s going on and never got a response. I called Joey back shortly after trying to get in touch with Ann, to try to come to an agreement and reiterate what was communicated to me. Joey proceeds to continue to tell me I’m not telling the truth and is unwilling to work with me. Eventually he says my family can stay but we have to pay $600 for the 4 days we’ll be there past our move out day. I ask for an explanation of the amount because that amount is more than half the monthly rent. He threatens me with the original $50 an hour after that question, and he treated me very rudely. My problem was not paying I just wanted an explanation as to why the rate was so expensive because it seemed excessive and predatory. I still have not received any transparency from this company and feel I was treated unfairly for an error in communication on their end. I would not suggest anyone rent from this company if you are in the Auburn area because they are rude and unprofessional.

We contacted the former tenant and all issues have been resolved