Business ProfileforAdema Heating & Air Conditioning

We live in city of Buffalo in 100 year old home. We hired Adema Heating to replace a high efficiency boiler in Oct 2020., including a new hot water tank. The cost was approximately 13K. The boiler never worked properly resulting in many service calls over the next year that cost 100's of additional $$. 1 year later the boiler finally failed completely Dec 21/Jan 22. First, a radiator pipe froze and burst in entry vestibule, causing only minor water damage in tiled vestibule and basement. We were out of town January 22 when boiler failed again, and temperature inside house dropped below 30 degrees resulting in additional pipes freezing. We had a housekeeper staying in house while we were away. Both she and we phoned Adema multiple times prior to pipes bursting, asking them to immediately assess and rectify the situation. We were told to "press reset" on boiler. Adema never made service call. Burst pipe in living room ceiling caused extensive damage and destroyed our antique grand piano. Damage assessed by ***** insurance was over 24K. We have a 15K deductible. We had a master plumber consult the situation,after the pipes burst, along with an Adema representative and a rep from the boiler manufacturer, *******. It turned out that the boiler was installed "hung" improperly. The boiler had tried to restart inself electronically over 30K times. We hired the outside plumber to "rehang"/reinstall boiler and the too small water tank at cost of over 7K. This month he mother board on boiler failed as a result of over 30K restarts, we just replaced part 500$ plus additional 1K labor. Both my husband and I have tried calling Adema many times over past year to speak with owner Kyle. He will not return our calls, nor has he tried to rectify situation. DESIRED OUTCOME: We would like to be reimbursed 15,000 ***** insurance deductible ,7,000 for reinstallation of boiler hot water tank 1,500 for repair of mother board