Business ProfileforJohn Ray and Sons Inc

I signed a contract with John Ray & Sons after purchasing our home in June of 2023. I immediately requested for a boiler tune-up for cleaning and any recommendations for preventative maintenance or repair. After the boiler tune-up, we were left with no documentation on work performed during the visit, and a call to customer service only yielded minimal service notes stating it was serviced. Fast forward to December 30th 2023, I had black smoke coming from my chimney, 250 ppm CO in the house and a strong smell of fuel oil throughout. While waiting for John Ray to respond, I opened my boiler to find tremendous build up of black soot throughout the entire unit. Once the technician arrived and cleaned the boiler, he stated that the there was “no way this unit was cleaned” during the boiler tune up and that soot wouldn’t have accumulated that much in 2 months of use. After the cleaning was complete, the boiler was turned back on and heat was restored to the house. With thorough ventilation, it was clear that the smell of fuel oil and smoke would not clear the residence, with 5 ppm of VOC’s measured in the main living space. We checked into a hotel, and had fire restoration begin running HEPA fans and air scrubbers in the residence. The following day, I reached out to John Ray about the persistent odor and VOC’s present, with another technician to respond. The technician stated that the odor was persisting because the technician that came out the day of the incident installed the wrong nozzle off the van and that it was not operating correctly, and that the soot buildup was not from a lack of cleaning during the boiler tune-up, but a defective nozzle received by John Ray and installed on my boiler. My family spent 5 days in a hotel while Fire Restoration performed cleaning, air purification and ozone treatment to create a habitable living environment for my family to return home. When following up with John Ray, they refuse to cover our displacement and fire restoration.