BBB Business Review

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This Business is not BBB Accredited

Hippo Books

(419) 241-3700PO Box 355008, ToledoOH 43635http://www.amazon.com/shops/hippo_books

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BBB Accreditation

Hippo Books is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Hippo Books' rating include:

  • 32 complaints filed against business
  • Failure to respond to 2 complaints filed against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

32 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues14
Problems with Product / Service17
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 32

Additional Complaint Information

The company has a pattern of complaints regarding books that have been paid for but not delivered.

Additionally, some complainants state they do not receive the correct book ordered.

Consumers report that emails sent to the company go unanswered and consumers are unable to reach the company by phone (no phone number is provided by company).

Despite BBB attempts to notify the company of the complaints, Hippo Books has failed to respond to Better Business Bureau.

BBB will continue to process complaints and has also notified the Ohio Attorney General Office of the issue. Consumers may want to contact the Ohio Attorney General office to file a complaint by visiting their website at www.ohioattorneygeneral.gov or calling 800-282-0515.

Customer Reviews Summary Read customer reviews

23 Customer Reviews Customer Reviews on Hippo Books

Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 18
Total Customer Reviews 23 Customer Reviews

Additional Information

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This online retailer sells a variety of books and textbooks through Amazon.com, BarnesandNoble.com and possibly other websites.

BBB file opened: 08/19/2013Business started: 01/01/2004
Contact Information
Principal: Ms. Shawna M (Customer Service)
Number of Employees

41

Business Category

Online Retailer

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.