Business ProfileforUniGroup

Our experience with Mayflower has been a heartbreaking nightmare. Our belongings were packed/loaded in June, then sat in a warehouse because the drivers truck broke down. After this delay, the driver fell asleep at the wheel on a highway going 75mph + and crashed/flipped the semi truck on our delivery day, causing extensive damage to almost all of our belongings. The crashed trailer sat in a wrecking yard in the Texas summer heat for almost 3 weeks while Mayflower haggled with the tow yard to save a buck. We were left without our belongings for 5 weeks before they were finally delivered (estimate was 7-10 days).It's been two months since the accident, and we still havent received any compensation for our damaged items. Our toddler has been sleeping on a mattress on the floor since June, weve been using our couch which has oil spills all over it, and our garage is full to the brim of our destroyed belongings. Its been a heartbreaking experience for our family. Over this time, weve done what Mayflower has asked which has meant itemizing nearly 300 damaged items for their inspector to review. Theyve sent an inspection team out twice already. Each inspection was supposed to be comprehensive but their inspectors have only managed to hang around long enough to examine about half of our damaged items. To make matters worse, they refuse to refund us any portion of the moving costs as required by the bill of lading contract, despite them damaging or destroying nearly everything we own. Dealing with them has become a full time job. Their claims team that deals with catastrophic events has been nothing but robotic and unsympathetic. Its very clear their priority is trying to save the company money rather than doing the ethical thing and fixing the mess theyve created by FLIPPING A SEMI. I dont know how they sleep at night. For their own sake, I hope they never find themselves on the other side of the phone attempting to deal with their own colleagues.