Business ProfileforNeighbors Credit Union

In July of 2023 my insurance (auto) was switched to a new provider. Upon switching the insurance provider, Neighbors credit union was informed of the change as they are the lien holder on my loan. There are a number of autos on this policy and the lien holder is the same. In September of 2023 forced placed insurance was added to my auto loan with the credit union in the amount of $ 3420.00. I have provided proof of insurance on several occasions. I have also had the insurance provider personally email the required documents to the credit union to clear up any confusion about my coverage. Several employees of the credit union have been contacted and each time the message they convey is that the added insurance will be fully refunded. There has not been a refund to date. The head of Lending was contacted in hopes to help resolve the problem and there has been no response. In addition, not only has my refund not been granted I am also paying interest on this added amount of $3420.00 in which they have stated will not be refunded. They have taken no action to resolve the problem. It is not fair that I have to pay interest on an add on that should have never been added in the first place. It also should not take an organization an entire month to fix the problem. The lack of accountability is ridiculous. The fact that this issue has not been resolved in over a month clearly shows that they do not want my business in the future.