Customer ReviewsforNeighbors Credit Union
6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tamika S
1 star04/09/2024
This credit union hasnt always been the best around but the customer service seems to be getting worse. Today, I sat on hold for over an hour to ask about my debit card (being that my current one is about to expire). The call said 7 people in line. It took over an hour to get through 7 peopleWhen the call was finally answered, i said thank you ************* was on hold for over an hour ******* seemed annoyed that I mentioned it, ******* was dismissive, unapologetic, and tried to hastily push me off the phone without ever looking up my account to tell me about my individual debit card. After asking about MY individual account, she looked it up and repeated her answer and then rushed me off the phone. I didnt want to take up a lot of time but also didnt wait over an hour to be told when debit card usually go out. I was very polite as I usually am. But have these kind of run ins make me want to move my account. *** already moved all of my lump sums to Navy Federal CU with half of my payroll deposit split between neighbors and navy federal. But at this point, it seems best to move my full direct deposit over to my other accounts. I have 4 credit unions NF CU, Neighbors, Together, and SLCCU. None of them have treated me as poorly as Neighbors credit Union. If you are seeing this and looking for an account, this is your warning PICK A DIFFERENT FINANCIAL INSTITUTION.Neighbors Credit Union Response
04/11/2024
****************,
We sincerely apologize for the long wait time, as we do have a goal to assist members as soon as possible. Additionally, there should have been immediate acknowledgement of your wait time by the representative.
We also want to apologize for the lack of empathy and "personal touch." With every member interaction, we aim to live our brand of being easy, trustworthy and lifechangingthis did not happen.
Your call has been reviewed by the agent, the agent's managers, a member service coordinator, and two senior-level managers. We will continue to monitor performance to ensure that every team member is executing high service standards.
In conclusion, we as an organization are dedicated to addressing issues such as unreasonably long wait times, etc.
Thank you for your honest and transparent feedback. We wish to maintain your relationship and we are open to further dialogue.
We are committed to being your 'neighbor for life."
Warmest regards to you, ******.Review from Renay P
1 star08/20/2023
Not sure where to start with this review. I'm still in shock. Several weeks ago we applied for a small loan to purchase a used car. Once we were approved we proceeded to look for a car. It was difficult finding a car for **** which is what we asked for so we called back to see if we could get more. We're on a fixed income and the higher amount was denied so we kept looking for a car for around ****. BTW we checked earlier to see if our loan was still good and was told we had until the 20th to use the loan before having to reapply. Finally the day came. We found a car. It was 900 over the loan amount which we were prepared to pay, however the loan officer stated she would see if she could get the 900 financed. Off we go to pick up our car because at this point we're only waiting for an answer on 900. Much to our surprise we're at the car dealership and get a call that they (Neighbors Credit Union) changed their mind and decided not to give us a loan at all. Shocked doesn't begin to describe my reaction after all the loan was approved 3 weeks now just waiting for us to find a car. We've been with neighbors 30 plus years. You'd think if they changed their mind they had time to tell us before we got to the dealership and sat in front of our salesman. The reason they gave was debt to income ratio. "You have a good score but you debt to income ratio is too high. Aren't you suppose to make that decision during the loan process. Our debt to income ratio had improved since the loan was approved because we had paid on our debt and had no new charges. Neighbors you need to do better.Review from Erin L
1 star08/08/2023
The neighbors I know is consistently understaffed, has an archaic (at best) app, and hardly any atm access. Plus when you call they can't give you answers because the right hand doesn't know what the left is doing. They advertise atms in your co-op but then charge when folks who need them use them. Shame on them. The place is a mess.Review from Robert B
1 star06/09/2022
Well I thought they were a good company until they completely ******* us over. We had to switch loan companies over an issue with the appraisal. We asked them not to upload to to the **** said they would not and they did it any way once we closed our loan application. Don't trust this company at all.Review from Larry G.
1 star11/23/2021
Worst credit union ever dealt with, especially considering my accounts with them and cds. I'm suddenly locked out of paying my bills on line through them. My savings, checking, and cds are with them. I've tried going through their change password system and it doesn't work and keeps locking me out. Worse? It locked us out of our accounts. Worse? I've called them time after time today. Options are ridiculous; can't get an operator. Worse? Recorded messaged said I was on hold for approximately 23 minutes, or option 2, leave my number and they would call me back 2 and a half hours later? no call back. Called again, told I would be answered in approximately 5 minutes. 26 minutes later? Still on hold, No call back. Called and called got a receptionist from another office finally. I demanded a manager, he was busy. Told them to call my wife back I had to leave. They finally called back, said they gave her a password to get back in. It DIDN'T WORK!!! Still locked out.....HORRIBLE HORRIBLE HORRIBLE SERVICE.Neighbors Credit Union Response
11/30/2021
The described interaction does not meet our service standards. We apologize for the inconvenience and appreciate the feedback. A manager will be reaching out to resolve the issue.Review from Sarah R
1 star11/18/2021
This bank contacted us in 2019 to refinance our truck loan. They offered us a decent rate at a lower price. We went to some shady "member closing center" off Manchester and we spoke with a gentleman through a computer screen. We were told that monthly payments, and bi monthly payments were not an option and that we could only do bi weekly payments. We were also told our payments could be 3 weeks late and we would have no late fees or reports to our credit. The way our paychecks fall our payments are sometimes late. I've called and asked to change the date, and I have been told that's not an option. Today I spoke with a rep who was nice enough to research and told me we can change our date 1 time, but the loan has to be current. I spoke with another rep who told me they outsource their refinancing for car loans and they had no idea why the rep told us what they did, and why they hire people who are not knowledgeable on the loans with neighbors. Honestly this was the worst mistake I've made thus far. I regularly bank with *************** Credit Union and never have issues with late fees etc. On top of everything this was supposed to be a 5 year loan now I'm being told it's been extended and it is a 5 and a half year loan. I have never heard of such a thing. Save your money and time and go to a different bank. On top of everything the rep I talked to was sorry that I misunderstood the terms. Which means that I'm in the wrong. The rep also implied that I was lying. Worst mistake I've made. **************** *****.
Customer Review Rating
Average of 6 Customer Reviews
Contact Information
6300 S Lindbergh Blvd
Saint Louis, MO 63123-7804
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 10:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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