Business ProfileforFirst Community Credit Union

On November 30, 2023, when I thought I was making a valid online purchase, my **** debit card was breached by a malicious website, getting my home address and card information. ****'s fraud software detected the breach and deactivated my card. A couple days later, First Community(FC) called me to ask if the purchase was valid, I said, "to the best of knowledge, yes", as I awaited delivery. So FC unwisely reactivated my breached card. Then a day or so later, several charges appeared against my card. There were 3 online services which could not be cancelled, and 2 *** "toys"(a female ******** and a *** doll) which were later delivered to my house. About $400 dollars in total fraudulent charges in this obscene-tainted phishing scam. Initially, **** and FC did refund the entire $400. But in a final ruling, FC withdrew the refund for the $200 of *** toys, assuming that these were valid purchases because they were delivered to my house. FC does not understand that the purpose of this phishing scam was not to get money, but to just humiliate and defame. The assumptions FC is working with is that I am a sexual pervert of some sort! As an accomplice, FC aided and abetted these online scammers. I called FCs digital finance department to reinstate the refund for these 2 *** toys(still sitting in their packaging). But FC refused the refund, and refused to even contact ****, though **** advertises a zero liability policy. FC knows these *** toy purchases were fraudulent because according to their own research, the originating email for the *** doll belongs to a 74 year old woman in *********, **. I can deliver the unopened *** toys to FC, and they should live up to the zero-liability policy. Emailing **** did not help, saying this is just a FC issue. Before, I contact the ***** US post office(this is a mail fraud crime because **** delivered the packages), **** and the Missouri attorney generals office, I am hoping BBB can help without further embarrassment to FC.