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Find a Location

Clearent LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Clearent LLC

      11330 Olive Blvd Ste 200 Creve Coeur, MO 63141-7149

    Business ProfileforClearent LLC

    Credit Card Processing Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    45 complaints closed in last 3 years

    24 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    11330 Olive Blvd Ste 200, Creve Coeur, MO 63141-7149
    BBB File Opened:
    11/2/2008
    Years in Business:
    18
    Business Started:
    6/1/2005
    Business Started Locally:
    6/1/2005
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Dan Geraty, Founder
    • Ms. Shannon Kohler, Marketing Manager
    • Paula Burch, Vice President of Operations
    • Ms. Kathy Boggs, Director of Customer Service
    • Ms. Courtney Fondren, Complaint Handler
    Contact Information

    Principal

    • Ms. Shannon Kohler, Marketing Manager
    • Paula Burch, Vice President of Operations

    Customer Contact

    • Ms. Shannon Kohler, Marketing Manager
    • Ms. Courtney Fondren, Complaint Handler
    Additional Contact Information

    Fax Numbers

    • (314) 721-7300
      Primary Fax

    Customer Complaints

    45 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I opened my business, ***************, in March of *************************************************** about May of 2018 that company was purchased by Clearent LLC. In January of this year we decided it was time to close the business and Feb we would need to close out our account with Clearant. My partner called to make the arrangements and was told they would email us a form to fill out. At no time during the call or in the email was it mentioned that if we closed the account prior to May, there would be an early cancelation fee. Instead, they just took $395 right out of my account with out permission. When we called to find out what this charge was for, then we were told about the terms and that there was nothing they could do. This was the second shady charge from them and I'm not even going to get into the first one, but I would have waited to close the account had anyone ever mentioned this fee. I feel it is very very poor business practice to not mention it and then just take money out of an account with no notice or permission. After 7 years of being a loyal customer when so many other CC companies approached us, this just does not sit right at all. I let the other fee go, but this one I can not.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ron C

    1 star

    02/05/2024

    As you can see from all these complaints, this company rips you off for $395.00 when you terminate your contract. Primarily, never do business with any company requiring access to your bank account for your monthly payments. This is a sign that they will eventually deduct funds that you normally would not approve of and now you will have very little redress, without hiring an attorney, to recoup these funds. Use a credit card for monthly payments, this way you have somewhere to go if there is a dispute.Their contract has a clause, buried in all the fine print, that states after the initial three years of service, the contract, with that early termination fee, will automatically be renewed without notice or approval by you. If I were made aware of this clause, I never would have signed up with them in the first place. That must be why they never mentioned it to me. They also did not make me aware of it when I requested to cancel. If they did, I would have waited the appropriate amount of time to comply with the clause, they would have received their due and I would not be writing this negative review. The main reason that I was unhappy with their service to begin with, is with all their collective fees, they cost me an average of ****% over the last fiscal year. This includes their monthly minimum fee, yes, you will be charged a minimum, they get you coming and going. If you are thinking of doing business with these people...Don't Do It... QuickBooks and Square-up will process your card purchases for approximately one-half the discount points that they charge and there are no minimums or early termination fee's, which with Clearent LLC. are almost impossible to avoid.I will be posting this review all over the internet to try to help other small businesses not get ripped off by this company.

    Clearent LLC Response

    02/06/2024

    Hello ***, We are sorry to hear that you're unhappy about our closure process here at Clearent. Please note, that the form you completed to close the account does provide a disclaimer about the *** fee that you are subject to upon closure without notice. If you feel this fee was billed in error, please email ****************************************** and they can review your account to see about potential reimbursement. Again, we apologize for the confusion and any inconvenience.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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