Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

CrackWizard has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCrackWizard

    Foundation Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2017

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Foundation wall/ floor & Driveway Crack Repair, Service Pipe Injection, Sump Pumps/Pits, Drainage Systems, Drain Tile, Carbon Fiber, Foundation Piering, Street Creep, and more!

    Products & Services

    Specializes in repairing cracks that develop in poured concrete foundation walls and floors. We also handle Carbon Fiber, Wall Support Systems, Driveway Cracks, Sump Pumps, Drainage systems and Piering.

    Business Details

    Location of This Business
    9738 Gravois Rd, Saint Louis, MO 63123-4347
    BBB File Opened:
    5/21/2013
    Years in Business:
    11
    Business Started:
    11/1/2012
    Business Incorporated:
    7/16/2014
    Accredited Since:
    5/1/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • The Crack Wizard, LLC
    Hours of Operation

    Primary

    M:
    7:30 AM - 3:30 PM
    T:
    7:30 AM - 3:30 PM
    W:
    7:30 AM - 3:30 PM
    Th:
    7:30 AM - 3:30 PM
    F:
    7:30 AM - 3:30 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Barbara Wentz, General Manager
    Contact Information

    Principal

    • Barbara Wentz, General Manager

    Customer Contact

    • Barbara Wentz, General Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had an issue with several cracks in my basement floor where the tile was separating, there were cracks in the basement where the drywall ceiling and wall came together, there was separation on the sliding glass door near the bottom left corner and the door wasn't closing without a push from the back, there is separation on the 2 piece bathtub where the top and bottom come together. The 1st floor has several walls with drywall cracks and seeing same on the 2nd floor. Crack Wizard was contracted to what I was told to stabilize the situation so once the cracks were repaired I wouldn't see an issue/issues going forward. They did the work in I believe either late November or early December of last year. They came to the house and did the poly-foam insertion on the back left side of the house, the back side to the right of the sliding glass door and I think they did the inside wall in the bedroom. They came back this spring and I was told that the separation in the bathroom tub couldn't be fixed and the best solution was to caulk the gap. I did that and later this year all of the cracks that Crack Wizard "stabilized" were worse now then after they did the work. I called Crack Wizard to come out and see why there "stabilization" didn't work. At that point the owner who did the work previously started to mention that the problem was that the basement cement floor was floating and that the work done previously wasn't the issue. I spent approximetely $5,400 with this company to resolve my issue which they did not.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Josh P

    5 stars

    02/06/2024

    Best choice for foundation work in the area. Their team was ******** my foundation and keep my basement dry.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.