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Find a Location

Imported Car Repair LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforImported Car Repair LLC

    Foreign Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    14150 Sunswept Park Dr, Florissant, MO 63033-1686
    BBB File Opened:
    1/1/1998
    Years in Business:
    30
    Business Started:
    7/12/1993
    Business Started Locally:
    7/12/1993
    Business Incorporated:
    1/18/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • I C R
    Business Management
    • Mr. Paul F Broyles, President
    Contact Information

    Principal

    • Mr. Paul F Broyles, President

    Customer Contact

    • Mr. Paul F Broyles, President

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/01/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have a **** ***** Millenia S that wouldnt start while leaving work on 10/18/2022. I got it towed directly to Import Car Repair. On 10/25 I asked them could they include a quote for brakes when they diagnose the car. I had an appointment set for 10/26. When 10/26 came I didnt receive any updates on the car. Gave them a call they didnt answer. Called again on 10/27 and the guy told me that they hadnt gotten to the car yet. 10/28 comes and we had to call them for them to let me know that I needed a battery and starter but they couldnt check anything else because the battery wouldnt stay charged long enough. I continued to call and they told me they had to order the starter. They made me pay half upfront to even get started on the car because they said my mom had a car there that hadnt been picked up yet. My mom called almost every other day for updates but they wouldnt tell us anything besides they were waiting for parts. I called on 11/10 and they told me that the starter came the day before but they still hadnt started servicing it yet because they were still understaffed. On 11/23 they called and told me I didnt need brakes but I was sure I needed brakes because I hadnt put any on the car since I got it on 02/14/2021. I called them and asked if they could check again and if they were all good check the rotors because something wasnt right. They said they would look at it on 11/28 but when I called on 11/29 they hadnt gotten to it yet. The car I was using ended up breaking down also so I figured since they told me I didnt need brakes the first time I could just go get the car. Got there on 11/30 paid the rest of the amount in full to get the car out. I didnt even make it off of the street before my cars TCS system malfunctioned and made the car start dragging. I called them to ask what may have happened the worker basically said it didnt start when we got it it starts now were done. Im sure they did something wrong It wasnt like that before.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark R.

    1 star

    01/20/2023

    Very mean and rude mechanic who booked my oil change a week ago but once there I was told I could wait and wasnt told that when I booked so I ask how long is it going to take was told done by noon but I booked oil change at 7:30 am opening so why tell me to bring car in so early it only takes a *** of 45 min to change some oil myself and family been doing business with imports since the 90s but this guy is very rude and mean answering the phones not sure if hes mean natured or prejudice towards African American will not be coming back

    Local BBB

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