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BBB Accredited Business since


Phone: (636) 207-7277 13850 Manchester Rd, Ballwin, MO 63011 http://www.goedekers.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Goedeker's meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

88 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 6
Delivery Issues 10
Guarantee/Warranty Issues 21
Problems with Product/Service 43
Total Closed Complaints 88

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Goedeker's
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 16

Additional Information

BBB file opened: April 25, 1995 Business started: 01/01/1951 in MO Business started locally: 01/01/1951 Business under new ownership as of: 06/30/1977 Business incorporated 09/30/1966 in MO
Type of Entity


Business Management
Steve Goedeker, President
Contact Information
Principal: Steve Goedeker, President
Business Category

Appliances - Major - Dealers Bathroom Accessories Furniture - Retail House Furnishings & Services Housewares - Retail Kitchen Accessories Warehouses - Merchandise Mattress & Bedding Stores

Alternate Business Names
Number 1 Direct

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.