Business ProfileforLP Gear

On January 20, **** at 18:18:16 EST I placed order #****** with LP Gear via lpgear.com. The order was for (2) Ortofon Super OM 20 phono cartridges( code OROM20S ). I paid LP Gear $538.00 via my DISCOVER credit card. Items were shipped on Jan 22 **** I received order on Jan 26, ****. Upon opening, I carefully inspected both units for any flaws, shipping damage, etc. The 1st unit appeared to be fine, but after inspecting the 2nd unit I noticed a very serious defect resulting in it being completely unusable. I assumed it was a manufacturing defect and reached out to LP Gear via email on Sat. Jan 27 to inquire about a refund or replacement. I sent defective unit back to LP Gear via ***** tracking #**** **** **** **** 84) on Jan 30 from ********* to returns dep. in *********, ** (RMA #**-0060s) On Thursday Feb 8, **** I received an email from *****(********************************) stating that after visual and mechanical testing, they found the stylus to be damaged by "hard installation"! This is a bald-faced lie as I never installed the unit nor used the unit whatsoever. Why in the world would I install a defective unit? All I ever did was carefully open and inspect the unit! ***** also claimed that the unit undergone multiple inspections before initially being shipped to me, another bald-faced lie as they would have easily spotted the defect. LP Gear has refused to replace the item or issue a refund to me as I requested, claiming that I somehow damaged it. So now I am out $269.00 for absolutely nothing! A very disappointing experience to say the least... Ultimately I just had $269.00 of my hard earned money stolen from me by LP Gear in *********, **. I would very much like to get this issue resolved, I have reached out to the business via email with no response.I have also reached out to DISCOVER card customer service in regards to this matter and they have opened case #*********B.