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BBB Accredited Business since

Time Warner Cable

Additional Locations

Phone: (800) 222-5355 Fax: (409) 727-5050 View Additional Phone Numbers 602 N Highway 69, Nederland, TX 77627 View Additional Email Addresses http://www.timewarnercable.com/texas View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Time Warner Cable meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Time Warner Cable include:

  • 83 complaint(s) filed against business

Factors that raised the rating for Time Warner Cable include:

  • Length of time business has been operating
  • Response to 83 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

83 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 26
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 45
Total Closed Complaints 83

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Time Warner Cable
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 23, 1992 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated: 05/08/2003 in TX
Type of Entity

Corporation

Business Management
Ed Serna, Gov. Relations Group Lloyd Christian, Technical Operations Manager Accounts Payable Corporate Fred Flores, Communications Specialist Morgan Gonzales, Communications North TX Gerald Hastie, VP Customer Care Janie Leija, Supervisor, QA & Escalations Will Nichols, TWC Business Class, A/E Roy Rudd, Director of Field Operations Mary Stubbe, Current Complaint Contact as of 5/23/12 Gary Underwood Vickie Yakunin, Community Relations Manager - North TX
Contact Information
Principal: Ed Serna, Gov. Relations Group
Business Category

Television - Cable, CATV & Satellite

Alternate Business Names
TWC
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.