Business ProfileforClassic Southeast Texas, Inc.

In July 2023, I brought my 2018 ***** Equinox to the dealership for a repair. I was advised that the issue was the computer. Happy to know it was still covered by my warranty. I paid my deductible and have been waiting ever since for my vehicle to be repaired. I have been advised that the part was in back order, the wrong part ordered or due to the strike my part could not be obtained. As recent as last week, I was advised that my part would be in by end of the month. As of today, 11/30/2023, my part has not arrived. Additionally, my daughter explained that I am elderly and rely on my rear view camera when driving, I do not have my hands free phone, no radio and limited vision around the perimeter of my vehicle. Even with this information my part has not been expedited or a loaner car, as a courtesy, has been offered. I was even advised I could go to another dealership but I would just be starting over. I am appalled that is it been four months and I am still waiting for my car to be repaired. The dealership has no concern about my safety nor others on the road. I would like my vehicle repaired immediately or a loaner car provided. I cant help but wonder if I was an elderly lady of a different race would I have this same issue?