BBB Logo

Better Business Bureau ®
Start With Trust®
Southeast Florida & the Caribbean

BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 05/28/2009

Avoya Travel (Headquarters)

Find a Location

Phone: (305) 600-4529Fax: (760) 631-0742View Additional Phone Numbers401 E Las Olas Blvd STE 1400, Fort LauderdaleFL 33301-2218 Send email to Avoya Travel

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 05/28/2009

BBB has determined that Avoya Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Avoya Travel's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 38 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

38 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues12
Billing / Collection Issues3
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service21
Total Closed Complaints 38

Customer Reviews Summary Read customer reviews

1 Customer Reviews on Avoya Travel

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: 04/17/2008Business started: 10/20/2006
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Miami-Dade Tax Collector
140 W Flagler Street, 1st Flr
Miami, FL33130
(305) 375-5452
http://www.miamidade.gov

Florida Dept of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee, FL32399-6500
(800) 435-7352

BBB records show a license number of 6409692 for this company, issued by Miami-Dade Tax Collector. Their web address is http://www.miamidade.gov.

Check License Status: https://www.miamidade.county-taxes.com/public/business tax/accounts/6146229?year=2014

Please note that governmental licensing information may not be current.

BBB records show a license number of ST36781 for this company, issued by Florida Dept of Agriculture & Consumer Services. The expiration date of this license is 12/28/2014.

Check License Status: https://csapp.800helpfla.com/cspublicapp/businesssearch/BusinessSearch.aspx

Please note that governmental licensing information may not be current.

Type of Entity

Limited Liability Corporation

Business Management
Principal: Mr Chris Carrasco (VP of Contact Center Operations)Mr. Brad Anderson (President)
Contact Information
Mr. Jeff Anderson (Executive VP of Avoya Travel)Ms. Janice Spisak (Customer Service Manager)
Business Category

Travel Agencies & Bureaus, Online Travel Agency, Cruises

Alternate Business Names
America
Industry Tips
BBBTips On Airline Travel
BBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.