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Find a Location

CITY Furniture, Inc. has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CITY Furniture, Inc.

      6701 Hiatus Rd Tamarac, FL 33321-6406

      BBB Accredited Business
    • CITY Furniture, Inc.

      2121 Palm Beach Lakes Blvd West Palm Beach, FL 33409-6601

      BBB Accredited Business
    • CITY Furniture, Inc.

      18750 S Dixie Hwy Cutler Bay, FL 33157-6807

      BBB Accredited Business
    • CITY Furniture, Inc.

      11249 Pines Blvd Pembroke Pines, FL 33026-4118

      BBB Accredited Business
    • CITY Furniture, Inc.

      5250 W 20th Ave Hialeah, FL 33016-2004

      BBB Accredited Business

    Business ProfileforCITY Furniture, Inc.

    Furniture Stores
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.81/5stars

    Average of 962 Customer Reviews

    Customer Complaints

    1,257 complaints closed in last 3 years

    326 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/18/2019

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    CITY Furniture, Inc

    Products & Services

    CITY Furniture, Inc

    Business Details

    This is a multi-location business.

    Find a Location

    CITY Furniture, Inc. has 37 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CITY Furniture, Inc.

        6701 Hiatus Rd Tamarac, FL 33321-6406

        BBB Accredited Business
      • CITY Furniture, Inc.

        2121 Palm Beach Lakes Blvd West Palm Beach, FL 33409-6601

        BBB Accredited Business
      • CITY Furniture, Inc.

        18750 S Dixie Hwy Cutler Bay, FL 33157-6807

        BBB Accredited Business
      • CITY Furniture, Inc.

        11249 Pines Blvd Pembroke Pines, FL 33026-4118

        BBB Accredited Business
      • CITY Furniture, Inc.

        5250 W 20th Ave Hialeah, FL 33016-2004

        BBB Accredited Business
      Headquarters
      6701 Hiatus Rd, Tamarac, FL 33321-6406
      BBB File Opened:
      4/19/1995
      Years in Business:
      48
      Business Started:
      9/5/1975
      Business Incorporated:
      9/5/1975
      Accredited Since:
      6/18/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Ashely Furniture Homestore
      • Kevin Charles Cafe
      • KC Cafe & Wine Bar
      Business Management
      • Ms. Laura Hoehne, Customer Care Director
      • Ms. Oldine Joseph, Customer Advocate
      • Mr. Keith Koenig, President
      Contact Information

      Principal

      • Ms. Laura Hoehne, Customer Care Director

      Customer Contact

      • Ms. Laura Hoehne, Customer Care Director
      • Ms. Oldine Joseph, Customer Advocate
      • Mr. Keith Koenig, President
      • Ms. Jan Olson, Customer Service Supervisor
      • Ms. Amanda Colon
      • Ms. Donna Adams, Customer Advocate
      • Keri Malone
      • Ms. Karen Crossman, Customer Advocate
      • Ms. Monique D, Customer Advocate
      • Ms. Abby Elie
      Additional Contact Information

      Fax Numbers

      • (561) 682-3274
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1,257 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      On March 4, 2024, I purchased a mattress, a lift, and a new bedroom set. I paid using my credit cards and cash. Saturday, March 9, 2024, the delivery arrived without the lift and a damaged bedroom set. The lift was not delivered, and I kept the mattress. Sunday, Mach 10, 2024, I returned to the store and spoke with the salesman, ***************************, and informed him of the situation. The ******** advised that he would refund the money I paid using my credit cards and cash for the cast I paid, and then I spoke with the store manager, who informed me that the store does not give cash refunds. The store manager and ****************** informed me I would receive a paper check, and they would expedite it. I have called the store several times but have been unsuccessful in reaching either of them about my refund.
      Read More

      Customer Reviews

      962 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeana L

      5 stars

      04/20/2024

      We had a great experience with City Furniture. The delivery guys were great! They came & placed the furnitures in no time. We love-love our new bedroom set!!! JL

      Local BBB

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