Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          BrandsMart USA has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • BrandsMart USA

              3200 SW 42nd St Fort Lauderdale, FL 33312-6813

              BBB Accredited Business
            • BrandsMart USA

              821 SW Natura Blvd Deerfield Beach, FL 33441-3201

              BBB Accredited Business
            • BrandsMart USA

              12801 W Sunrise Blvd Sunrise, FL 33323-4020

              BBB Accredited Business
            • BrandsMart USA

              751 W Executive Center Dr West Palm Beach, FL 33401-4893

              BBB Accredited Business
            • BrandsMart USA

              4815 S State Road 7 Davie, FL 33314-5646

              BBB Accredited Business

            Business ProfileforBrandsMart USA

            Major Appliance Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.1/5stars

            Average of 191 Customer Reviews

            Customer Complaints

            383 complaints closed in last 3 years

            90 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/28/1999

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            BrandsMart USA offers retail sales of appliances and consumer electronics.

            Business Details

            This is a multi-location business.

            Find a Location

            BrandsMart USA has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • BrandsMart USA

                3200 SW 42nd St Fort Lauderdale, FL 33312-6813

                BBB Accredited Business
              • BrandsMart USA

                821 SW Natura Blvd Deerfield Beach, FL 33441-3201

                BBB Accredited Business
              • BrandsMart USA

                12801 W Sunrise Blvd Sunrise, FL 33323-4020

                BBB Accredited Business
              • BrandsMart USA

                751 W Executive Center Dr West Palm Beach, FL 33401-4893

                BBB Accredited Business
              • BrandsMart USA

                4815 S State Road 7 Davie, FL 33314-5646

                BBB Accredited Business
              BBB File Opened:
              10/1/1997
              Years in Business:
              47
              Business Started:
              1/1/1977
              Business Incorporated:
              7/2/1981
              Accredited Since:
              1/28/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • BrandsMart
              Business Management
              • Mr. Phil Lieberman, Vice President of Customer Service
              • Ms. Linda Solis
              • Mr. Steve Olsen, President
              Contact Information

              Principal

              • Mr. Phil Lieberman, Vice President of Customer Service

              Customer Contact

              • Mr. Phil Lieberman, Vice President of Customer Service
              • Ms. Linda Solis
              • Linda Messersmith
              • Robin Thomas
              Additional Contact Information

              Fax Numbers

              • (954) 838-4930
                Primary Fax
              • (954) 846-2518
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              383 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/11/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I purchase the Frigidaire Gallery - Stainless Steel Kitchen Package from BrandsMart USA online on 12/18/2023: Order Date: 12/18/2023 Order Number: ******** Order Total: $2,670.13 After the Frigidaire Gallery - 30" **************** Range (Model No. GCRG3060AFH) was installed I realized that the Griddle was missing. After discovering, that I immediately contacted the BrandsMart USA reprehensive (*****) that helped with processing my online order. ***** stated that he would confirm if the Griddle comes with the model I purchased and will call me back. I never received a call back from *****.I waited several weeks with no response from ***** so I reach out to BrandsMart USA general customer service, Again I explained the issue with the missing Gas Range Griddle. The customer service agent that I spoke to had be provide the Frigidaire Gallery - 30" **************** Range serial number ************. The customer service rep explained that they will email the Manufacturer about the Griddle. Again I waited several weeks without a response.On January 26,02024 I again contacted BrandsMart USA about the missing Griddle and this time I spoke with ***************. After again explaining the issue with missing *******, **** asked if I would email him the Frigidaire Gallery - 30" **************** Range serial number ************, which I did at his email address ****************************************** After checking the serial number, **** confirmed to me over the phone that, "yes", the Griddle does come with the range that I purchased, and that it will be ordered and chipped to me.Not only did I NOT receive the Griddle, I followed up a month later on Feb 28, 2024 with an email to *************** at *************************************** asking for a status update, with NO response.
              Read More

              Customer Reviews

              191 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sunil S

              03/04/2024

              Do not purchase anything from this company. The few dollars you save is not worth dealing with the third parties and lack of accountability. I ordered a microwave and a dishwasher and both items were received damaged - the dishwasher just had a small damaged part that was replaced by the manufacturer; the microwave had a massive dent in it. After trying to get them to pick it up for over a month, I finally had to haul it out to be shipped back myself. I was finally issued a refund after weeks of back and forth.Don't bother.

              BrandsMart USA Response

              03/05/2024

              Dear *********************,

              Thank you for the opportunity to answer this review.  We do apologize for all you went to in trying to have the items returned back to us. I do see your credit have been issued back to your AmEx card. If you should need any other assistance, please reach out to us at customer_relations @ ******************************.

              Local BBB

              BBB Serving Southeast Florida & the Caribbean

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.