BBB Business Review

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Description

Drake Mechanical provides plumbing, drain cleaning, central vacuum, heating and air conditioning services, from faucets to furnaces and drains to air conditioners and toilets we can handle all of your home or businesses plumbing, heating and air conditioning needs.  Drake Mechanical can also handle all of your water softener, water filtration and water heater needs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Drake Mechanical, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Drake Mechanical, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

27 Customer Reviews on Drake Mechanical, Inc.
Customer Experience Total Customer Reviews
Positive Experience 25
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 27

Additional Information

BBB file opened: January 03, 1996 Business started: 07/01/1978 in ID Business started locally: 07/01/1978 Business incorporated 07/20/1978 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Division of Building Safety
1090 E Watertower St., Meridian ID 83642
www.dbs.idaho.gov
Phone Number: (208) 334-3950
jrayne@dbs.idaho.gov

Type of Entity

Corporation

Business Management
Mr. Nick Drake, President
Contact Information
Principal: Mr. Nick Drake, President
Business Category

PLUMBING CONTRACTORS HEATING & AIR CONDITIONING AIR CONDITIONING REPAIR AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL AIR CONDITIONING CONTRACTORS & SYSTEMS HEAT PUMPS HEATING CONTRACTORS

Products & Services

Drake Mechanical, Inc. sells the following brand(s): American Standard, Beam Central Vacuum, Bryant, Carrier, Kohler, Moen, Price Phister, Rheem, Trane, York

Drake Mechanical, Inc. offers the following product(s): Air Conditioners, Central Vacuums, Faucets, Furnaces, Kitchen Faucets, Lavatories, Shower Valves, Showers, Sinks, Tankless Water Heaters, Toilets, Water Filtration, Water Heaters, Water Softeners

Hours of Operation
24/7/365 Emergency Service
Refund and Exchange Policy
Plumbing Warranty
Drake Mechanical has a 100% satisfaction Guarantee associated with all the work they do.  New parts and installations have a 1 year guarantee associated with them from the date of installation.  

Air Condition and Heating Warranty
Drake Mechanical has a 100% satisfaction guarantee and a True 1 Year Test drive on all Bryant Heating and Air Conditioning Equipment, if you are not 100% satisfied with your new York Heating and Air Conditioning equipment in the first year they will buy it back.  Warranty is Manufacturers warranty.
Service Area
Boise Idaho and the surrounding area.
Additional Information

Se Habla


Customer Review Rating plus BBB Rating Summary

Drake Mechanical, Inc. has received 4.93 out of 5 stars based on 27 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Snake River Region. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.