Customer ReviewsforCBH Homes

We purchased the house three years ago. During the last three years, we experienced the worst builder for the house. First, our house is a 3 car garage, CBH homes just filled two concretes for the sidewalk, left 1 empty. So we have to pay for extra to fill the concrete for the sidewalk, otherwise there is no way to drive the car directly to the third car garage. Second, their dishwasher had odd plastic smell after washing the dishes. We spent another money to replace a new dishwasher by ourselves. Third, our floor had cracking sound, after I told them several times, they hired their people to repair it. Fourth, the garage door had problem, their contractor action garage door didn't fix it. The problem was still there. Four things happened for 1 year warranty. Fifth, after 15 months we purchased the house, our oven glass shattered without any signs. We hardly used the oven, less 3 times. They refused to replace it. So, we had to buy a new one by ourselves. Sixth, our kid's window was installed improperly and left a huge gap, and we had to pay for extra bill for the winter. They fixed but refused to pay for the extra utility bill. Seventh, after 5 months of the warranty, the garage door still had same problem, their contract checked and said nothing wrong. Then finally,1year later, my garage door crashed to the ground. We had to hire a professional garage door to replace it. We noticed the CBH homes and they refused to pay for any loss. So I sued them to the court. The judge said, it was out of one year warranty and denied my claim. This is the worst builder we have met. Please be away from CBH homes, away from their super contract. By the way, we had so many experience in moving and living in different houses in the past. From the house over 40 years to the new houses, we haven't met such poor quality house like CBH homes. Shame on you, shame on your business. If there is 0 score, I would rate that.

CBH has carefully reviewed and responded to this homeowner's concerns since the time of the initial report. Our team acted quickly and dispatched members dedicated to making any warrantable repairs within the Builder warranty period. Homeownership involves ongoing maintenance; out of warranty repairs and normal wear and tear is expected over time. The request for reimbursement for utility usage, and the garage maintenance that was inspected and deemed in working order by the contractor, are not warrantable per the terms of our builder warranty. CBH Homes covers warrantable defects within the first year and, after that, repairs and maintenance are the homeowner's responsibility. In 2023 CBH Homes was awarded the Platinum Builder Award from 2-10 Home Buyers Warranty. Our team strives to provide the best experience and valuable maintenance tips to all of our homeowners. Our how-to maintenance videos can be found at ********************************************************************.

After you buy a home and have more homes built in the subdivision they will not respond to issues with new homes being built. Not the homes them selves but the cleanliness of their subs and major safety issues. Emails with pictures and many phone calls and they still will not meet me in person to hear my concerns. All I get is we will pass this along to the right team. Nails in the road and many days I come home and cant even get to my house because of their subcontractors ie concrete pumps, concrete trucks or trucks and trailers littering the road. I have yet to see a cbh construction manager or superintendent on site to see what is happening on THEIR sites. Its a joke and wont do it again.

Absolute garbage builder. **** died in the first month after purchase and refused to replace it.Jacked up the price by 70k 3 days before I put in an offer. No gutters on 90% of the roofline, no backyard landscaping, no garage door opener, and some of the worst customer service l've ever experienced. And now they're selling the same model for 345k. 55k less than what I bought it for. Go to any CBH neighborhood and ask the homeowners how they feel about the house they bought and you'll hear the same thing.This home builder is only mildly better than being homeless. The entire street in my neighborhood had our crawl spaces flood and every single one had to fight to get it fixed. Sent out their field experts (who acted like they were geologists, hydrologists, structural engineers and landscaping experts) and tried to blame me for the issue. Took my neighbor to court and beat him in court over this issue after they(my neighbor) ran out of money s******* their new family over leaving them with a 25k cleanup bill for the crawl space and over 10k in legal costs. I cannot stress this enough, if you need a home, just stay in an apartment a month or two longer, CBH is the absolute worst home builder around and I MASSIVELY REGRET buying their house. I DO NOT RECOMMEND

One Star is too nice but zero stars is not an option.BE VERY CAREFUL when deciding whether to buy a home from CBH. I currently reside in their Silver Trail subdivision in Kuna. Subdivisions not sold out completely are *** managed by a board of Corey Barton and his employees, not homeowners. Homeowners get no vote or say in anything related to the **** -2yrs ago the *** mgmt company doubled our *** fees without any advanced discussions.-For years, CBH has not been following their own *** rules by skipping all annual meetings and avoiding any response to homeowner questions.-After ghosting residents asking by the fees doubled yet we have no major amenities (no pool, playground, etc) we began asking/commenting on social media.-Within days of social media push, they changed *** mgmt companies and lowered the dues a small amount, blaming the mgmt company and not themselves.-This year our fees remained the same but the expenses on the budget was cut in half, thus leaving a massive surplus of cash that has no purpose.-Residents asked for a fractional refund of these clear overpayments, CBH is back to ghosting us.-There is absolutely no effort made by the contracted landscaper to keep anything nice, even though we are overpaying for it.-See current landscape images found like ***** Creek St which will be your main road of travel to go see the new homes CBH is trying to sell you.All photos were taken Tues 5/30/23. In summary, you have A LOT of choices of builders to buy from. You cannot even ask real questions because CBH will tell you what you want to hear and ghost you as soon as you have signed on the dotted line. We asked for change and provided months to respond and nothing. The only way they appear to make any effort to work with homeowners is when we share the truth to a wider audience of potential buyers. Beware

Hi ****** - We're sorry for the late response, we thought it had already been posted. We know you have talked with our customer care team several times throughout the process and that the *** property management team did also correspond with you directly via email regarding your concerns. We do want you to be happy in your new CBH home and we wish the very best. Love wins, - Team CBH 

IF I COULD GIVE NEGATIVE 5 STARS I WOULD! I purchased my CBH home February of last year. It has been an utter nightmare!!! I would advise everyone to be very cautious. They are notorious for water issues on the entire property including under the homes. I had a neighbor (2 doors down from me) whose irrigation pipe broke 2 months after moving in and flooded my back yard severely. Not only did CBH not do a thing they tried to pass the buck off, but didnt even know who to pass the buck off to. *** spent the past year trying to get them to fix the problem. And since then I have spent sometimes several days in a row with two pumps going in my backyard to pump out the rainwater, as well as the sprinklers from the poor landscaping along the main road behind me, which was put in by CBH. I have also submitted my one year warranty issues, along with the poor workmanship that needs to be fixed, more than three months ago to have absolutely no one even reach out to me about it. Not only have I contacted CBH directly Ive also sent in request more than a few times to their new warranty service to no avail. Once again would advise extreme cation before purchasing a home from CBH.

We're sorry to hear you are unhappy with our warranty service. We show your one year builder warranty concluded on 2/22/2023. If a specific warrantable item was not responded to by our 2/10 HBW team, please let us know how we can help.
Sincerely, the *** Team