3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rick C
1 star07/12/2023
If I could rate negative stars...Ordered a belt that was the wrong size. Sent back over 2 months ago and have had zero communication...other than the emails and phone calls that never get returned. Their mailbox hasn't been set up on their voicemail, they don't return emails, and when you do talk to them, they give excuse after excuse. Their products are top notch, used them during my time in the military, but as for the customer service...WOW AWFUL. I finally reached someone today and was put on hold. A co worker heard my conversation and I told him the products were great but customer service was awful The employee then chimed in while I was on "hold" and said "I can hear everything you say"...I again told him I back the products 100% but the customer service is horrible. He then told me he'd refund the order and would not send me the belt I've waited over 2 months for. He said sorry, they have the right to refuse service.Do not do business with these guys, they are obviously over worked/understaffed...and to be honest, just childish. ****Review from Luke A
1 star01/11/2023
Ordered Nov 28, 2022 and inquired about status January 03, 2023. Going on the 5th business day and no email back. No answer on phone or by email. Poor customer service. I expect some generalized response now that I have to go to this extent to get something from them. Funny how they advertise BBB on their site but are not a member. Probably because they are terrible. You wont get another dime from me.Review from Ronnie R
1 star03/14/2022
Bad customer service no one answer phone and or answer emails.
Aker Leather Products Response
03/15/2022
Hi ******! We apologize for any inconvenience, however, we received your email yesterday and will have an answer to you today. We respond to all customer service inquiries within ***** hours due to the large volume of incoming messages. For the past 40 years, we have cultivated a reputation for excellent customer service and look forward to resolving your issue promptly.
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