Business ProfileforJewelry Exchange

I contacted The Jewelry Exchange and spoke to ***** and informed her that I lost my diamond out of my wedding ring. She informed me that I had coverage through them of a credit of seven hundred and something dollars. She asked me how was I paying I stated through my insurance company and I needed a receipt of how much theyre charging me to replace my diamond without the credit it would be ********. ***** let me know that my ring arrived in ********** from District Hgts, ** then changed the story and said I dont have a credit she misunderstood me and said she thought I had the diamond and needed it put back into the ring. ***** stated that they dont do partial karats so most likely it would be 2 karats instead of 1.80 karats the original size then she stated something different my karat will be decreasing to 1.62 from 1.80. Purchasing a ring with this company you get your jewelry cleaned and checked for lifetime but Im no longer able to do that because the *********** location closed down which is wear I originally purchased our wedding ring from. Never once did ***** tell me it was a charge to ship my ring back until the repairs was completed and it was time to pay for my rings and have the rings shipped back to me.