Business ProfileforBig Brand Tire & Service

As much as I try to be understanding, recent experiences prompted me to put an honest review up here. It’s not my first time going to Big Brand Tire CA-27 branch. Most of the time it was pleasant. Last March 12 I got an oil change and full vehicle inspection. I paid $600 for everything including all fluid change and a filter. I was then told that I need to replace my front axles. They gave me a quotation and came back March 20. Signed the job order for confirmation, was told that the parts will be delivered in 10mins. After 5 hours, wrong part was delivered, mechanic went home and now I have to leave my car overnight. March 21 got a call from the service manager, saying they need a couple more hours. By 2pm my car was done, discussing that everything was done properly, new parts, not surplus, not welded as he mentioned that they would send the part for welding?! We are talking about new parts. Paid $1,671 left the shop believing that there wont be any problem. Now, March 24 I got my front tires replaced just to be informed that my CV axle on the driver side is leaking. You bring your car to the mechanic to get it fixed, not for them to break it. Also after the oil change, coolant warning went off, insufficient, srs airbag warning went off, but they wont reset it. None of these warnings were present before I brought my car in. No one would reach out, to try and resolve the issue. Now I need a before and after picture of the work done to make sure they are not doing a bogus job. I will be asking for the old and new part that they use. Though the next available schedule for a back job is on March 26, 2024. Imagine all the stress, wasted time, energy, and anxiety attacks I have to pay for due to a bad service. There’s so much more, but characters and limited, that’s why I did not name drop all the people I’ve talked to from corporate office. I hope they do a satisfying job on Tuesday.