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          Find a Location

          AGIA Affinity has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAGIA Affinity

            Insurance Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/27/2012

            Years in Business: 68

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            AGIA is a full service marketing and third party administrator for insurance products. World Wide Rescue is a leading provider of personal emergency response systems and travel related insurance products.

            Business Details

            This is a multi-location business.

            Find a Location

            AGIA Affinity has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              8/5/1997
              Years in Business:
              68
              Business Started:
              1/1/1956
              Business Started Locally:
              1/1/1956
              Business Incorporated:
              7/16/1965
              Accredited Since:
              7/27/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              17
              Alternate Business Name
              • A.G.I.A., Inc.
              • AGIA Insurance Services
              Business Management
              • Mrs. Susan Roe, Vice President Marketing
              • Mr. Tracy Thaxton, Insurance Agent
              • Ms. Judy Plummer, Insurance Agent
              • Mr. Wayne Stevens, Insurance Agent
              • Yvonne Allen, Customer Advocacy Manager
              • Customer Relations, Manager
              • Mr. Chris Burke, President
              Contact Information

              Principal

              • Mrs. Susan Roe, Vice President Marketing

              Customer Contact

              • Mrs. Susan Roe, Vice President Marketing
              Additional Contact Information

              Fax Numbers

              • (805) 566-1887
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/26/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              ON 12/18/2023, I WAS CHARGED 1 FEE OF $119.00. I SEARCHED MY INBOX MAIL AND I FOUND A JUNK EMAIL SAYING I WAS BEING CHARGED FOR AN ACCOUNT OF $119.00. I DID NOT SEE THIS BECAUSE I JUST DELETE JUNK EMAILS AND I WOULD SEND AN EMAIL THEN DENYING ANY ACCEPTANCE OF SOMETHING LIKE THIS. IT'S A SCAM! EITHER I GET A REIMBURSEMENT OR I WILL FILE CHARGES.
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Phyllis W

              03/04/2024

              I bought this travel insurance last year and paid the annual fee with a personal check. I chose to not buy it again this year. The company used the information on the check from last year to steal the premium from my checking account to renew the insurance this year.

              AGIA Affinity Response

              03/08/2024

              We received your comments about your EA+ membership renewal and attempted to reach you multiple times to discuss your concerns and resolve this matter. During your enrollment in EA+, you signed the application that indicated future payments would be made by Auto Renew using the checking account you provided. Also, the membership kit you received shows the Payment Type is Auto Renew. We use best practices for payment notification before any withdrawal and sent you a letter on December 29, 2023, and an email on January 29, 2024, to notify you of the upcoming charge. Because you had not contacted us before the renewal, we were unaware you did not want to continue in the program. Our records show the charge has been reversed and we have cancelled your membership.

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