Customer ReviewsforAGIA Affinity

I bought this travel insurance last year and paid the annual fee with a personal check. I chose to not buy it again this year. The company used the information on the check from last year to steal the premium from my checking account to renew the insurance this year.

We received your comments about your EA+ membership renewal and attempted to reach you multiple times to discuss your concerns and resolve this matter. During your enrollment in EA+, you signed the application that indicated future payments would be made by Auto Renew using the checking account you provided. Also, the membership kit you received shows the Payment Type is Auto Renew. We use best practices for payment notification before any withdrawal and sent you a letter on December 29, 2023, and an email on January 29, 2024, to notify you of the upcoming charge. Because you had not contacted us before the renewal, we were unaware you did not want to continue in the program. Our records show the charge has been reversed and we have cancelled your membership.

I filed a claim against my mother's life insurance with all supporting documentation on September 17, 2021 using expedited service. (It was the second attempt. They refused to accept my claim sent via UPS and sent it back.) . Today, September 27, I checked the progress of the claim and learned that the claim was received "at the hub" whatever that means on September 19. I called the customer service line to see when I could expect processing of this very simple, straightforward claim and was forwarded to a spam "promotional offer" of a medical alert bracelet. I tried to tell the rep that I was not interested and simply wanted to check the status of a claim and she kept talking over me. I hung up. I tried to call back and now my number seems to be blocked. 1. It's unlawful to divert an unwilling customer to a scam sales pitch 2. It's unlawful to refuse to allow a customer to check the status of a claim 3. It's likely unlawful to refuse to accept valid documentation of a claim. I say likely because they will claim they are backed up and the claim is not yet received. That will only go so far. At a certain point, it becomes fraud and malfeasance-especially because they state in their form that most claims are processed within 5 days.

We are responding to the Better Business Bureau review filed by S**** ***** on September 27, 2021 regarding a claim for her mother, and her difficulty obtaining claim status. Due to privacy regulations, we are not able to provide details concerning her mother’s account and policy. We have investigated the claim and contacted Ms. C**** and are working with her directly to resolve the issues she raised. Please be assured that we take this matter seriously, and we appreciate the opportunity to review and respond to Ms. C****’s concerns. If you require additional information,

I recommend you avoid this company at all cost. What a nightmare company to work with. My parents were hospitalized with Covid-19 on January 1st, my step father died on the 8th and my mother remained hospitalized until 3 February. Trying to get them to pay the claim has been very frustrating. First I filed their claim with the required documentation and then waited their required 4 weeks before doing anything. After 4 weeks I called and found out they sent a letter asking for documents to a PO Box that has been closed for 3 years; I updated the address. What documents did they need? The same ones I submitted for the claim. So after 2 months they finally paid for the first 8 days sending the check to the old PO Box, again I had undated the address with them. My mother’s additional time needed more documentation. I acquired the requested documentation including a letter from the hospital director outlining my mother’s stay. I called today (6 weeks later) only to find out they had sent another letter to the PO Box wanting additional documentation again – the same documents I sent to them 6 weeks ago. This company is either incompetent or intentionally doing whatever it can to delay paying a valid claim. They are however very efficient when it comes to collecting premiums. PS when you call the claims number the people are very polite and appear to do their best to help but are powerless to actually fix the issues. Clients do not have the ability to speak with anyone that has the power to fix the issue.

We are responding to the Better Business Bureau review filed by M*** ******* on May 4, 2021, regarding claims he filed for his parents under their Hospital Indemnity plan. Due to privacy regulations, we are not able to provide details concerning Mr. W***’s account and policy. We have investigated the claim status, contacted Mr. S****** and are working with him directly to resolve the issues he raised. Please be assured that we take this matter seriously and appreciate the opportunity to review and respond to Mr. S******’s concerns.