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            Business ProfileChristina Cosmetics

            Cosmetics Sales
            BBB accredited business

            Contact Information

            3435 E Thousand Oaks Blvd Unit 3397

            Westlake Village, CA 91359-7917

            Visit Website
            (800) 543-7207

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            Customer Reviews

            1/5

            Average of 8 Customer Reviews

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            Customer Complaints

            34 complaints closed in last 3 years

            5 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/20/2020

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers cosmetics retail via infomercial and by the internet.  Christina Cosmetics is located in Westlake Village, California.  Their natural, mineral & plant based cosmetics can be found at ChristinaCosmetics.com. They are environmentally conscious, cruelty free, and manufacture all of our cosmetics in the USA.

            Business Details

            Location of This Business
            3435 E Thousand Oaks Blvd Unit 3397, Westlake Village, CA 91359-7917
            BBB File Opened:
            9/28/2006
            Years in Business:
            25
            Business Started:
            8/22/1998
            Business Started Locally:
            8/22/1999
            Business Incorporated:
            10/12/2004
            Accredited Since:
            7/20/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Christina Cosmetics Perfect Pigment
            Business Management
            • Customer Service
            Contact Information

            Customer Contact

            • Customer Service
            Additional Contact Information
            Read More Business Details and See Alerts

            Customer Complaints

            34 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/29/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Today,I received a package containing make up that I definitely did not order that had been charged to my credit card. When I finally found a phone number call the company, C******** *********, there was no way to talk to a customer service employee, only to leave a voice mail and the call would be returned. After leaving several messages of course no one called back. After wondering how they got my credit card information I looked back on my credit card statements to realize that I had ordered cosmetics almost two years ago from a company called Perfect Pigment. Perfect Pigment had changed the name of the company to C******** *********. These scammers had taken my old information to fraudulently place the current order. I am a senior citizen and need to have this charged removed asap. To send it back I would have to pay shipping and handling charges which I refuse to do. I would like to add my name to any class action suit available.
            Read More
            Read 33 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Daniel K

            12/13/2023

            We are having a hard time canceling service. We leave messages at the 1-800 number and never receive calls back. The web site listed on the credit card statement isn't a valid web site where we can submit a cancellation. We just received another shipment, and have returned it. The post office claimed we opened the package because of the way it was shipped, and they didn't want to return it. Maybe this will get us off the list. I DO NOT recommend this product because of the business practices of the company, and there is no way Christina Cosmetics should have an A+ rating at the BBB.
            Read 7 More Customer Reviews

            Local BBB

            BBB of the Tri-Counties

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