Business ProfileforHire A Helper LLC

Horrible experience. The guys were late to scheduled time window. They packed quickly and loaded our container which was unexpected. When containers arrived, we had damage that could have easily been prevented. I was told to file a claim, I choose to only claim 2 of the many things damaged. The response was this:The terms of service that was agreed to before services were performed state in order for coverage to apply these three items must be present:One blanket per item and six straps must have been provided Damages must have occurred while the crew was on site and noted on the work ticket at the time the damage occurred.For damages to be covered in-transit, both loading and unloading services must have been booked through (Business Unit).Claim must be submitted within 10 days of the last date of services.Items were not loaded to a freight trailer.No where did I agree to or talk about the above during the process. No one told me I had to have their services used on both ends to file a claim. How could I file a claim within 10 days of service when my containers took 14 days to cross the country???? Worst customer service I have dealt with during my move. I would never recommend doing business with a company this shady and has a list of unattainable requirements to file a simple damage claim.

We're truly sorry to hear about your experience, ****** The claims team has reviewed your claim and sent a resolution email to you. Don't hesitate to reach out to them to discuss. Thank you for bringing this to our attention.