BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that CarMax , Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for CarMax , Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 808 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||571|
|Total Closed Complaints||808|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||17|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053
Type of Entity
Business ManagementMs. Jennifer Bohn, Customer Relations Director Mr. Thomas J. Folliard, C.E.O. Ms. Diane Cafritz, Legal Counsel Ms. Lynn Mussatt, Vice President Business Operations Ms. Michelle Stone, Paralegal Ms. Audrey Wilkins, Paralegal
Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)
System Wide Accredited Business
This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support BBB's services to the public and meet BBB Accreditation standards. "A BBB Accredited Business since 1994."