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Find a Location

Aquafeel Solutions has 1 locations, listed below.

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    Business ProfileforAquafeel Solutions

    Water Treatment Equipment
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/13/2018

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Aquafeel is an organization committed to providing clean and safe drinking water to our communities, while facilitating money savings and promoting sustainability and health.

    Business Details

    Location of This Business
    230 Capcom Ave Ste 103, Wake Forest, NC 27587
    BBB File Opened:
    5/30/2013
    Years in Business:
    16
    Business Started:
    9/1/2007
    Business Incorporated:
    9/20/2007
    Accredited Since:
    9/13/2018
    Type of Entity:
    Corporation
    Alternate Business Name
    • Diamond Perfection, Inc.
    Contact Information

    Principal

    • Cesar Angulo, CEO/Owner

    Customer Contact

    • Cesar Angulo, CEO/Owner
    Additional Contact Information

    Fax Numbers

    • (919) 790-5476
      Primary Fax

    Phone Numbers

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have been trying to Contact Aquafeel Solutions for more than one month. The water filter unit they installed in my house is leaking. They claimed to have limited warranty in their water filter. However, they don't offer customer service or maintenance to their customers. Their inbox is full all the time and there is no customer service representative to assist their customers. Not sure what to do, I have paid for this filter more than 7Kusd and I cannot even get a hold for no one at this company. Not sure what to do next to be able to receive support from their technical stuff,
    Read More

    Customer Reviews

    15 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tony K

    1 star

    04/13/2024

    Im utterly disappointed with the residential water filtration system and the myriad of problems it has brought. Despite forking out over $8500, the system has been nothing short of a headache since installation. The main water tank sprung leaks in the same spot three times, leading to multiple visits from the installer and numerous tank replacements before the issue was finally resolved. The 2-gallon alkaline tank persists in its relentless dripping, a flaw that should never have occurred in the first place but still exist since its inception. Recently, the system decided to call it quits altogether, adding to my mounting frustration. Despite my persistent efforts to reach customer service, my calls were either met with silence or mysteriously disconnected whenever I sought help. It's beyond infuriating. And let's not forget the water pressure ever since the system was installed, my water pressure has severely depleted. It's hard not to blame the system itself, especially since this was never an issue prior to installation. Despite having moved on to another company, the salesman who initially sold me the system was the only one willing to assist with troubleshooting the 2-gallon alkaline tank replacement issue and getting it working again. While I appreciate his efforts, the leak continues. The overall experience has left me thoroughly disappointed. Based on my nightmarish ordeal, I wouldn't feel comfortable recommend this service to anyone.

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

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