15 Customer Reviews
- Date
- Highest Rating
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Review from Tony K
1 star04/13/2024
Im utterly disappointed with the residential water filtration system and the myriad of problems it has brought. Despite forking out over $8500, the system has been nothing short of a headache since installation. The main water tank sprung leaks in the same spot three times, leading to multiple visits from the installer and numerous tank replacements before the issue was finally resolved. The 2-gallon alkaline tank persists in its relentless dripping, a flaw that should never have occurred in the first place but still exist since its inception. Recently, the system decided to call it quits altogether, adding to my mounting frustration. Despite my persistent efforts to reach customer service, my calls were either met with silence or mysteriously disconnected whenever I sought help. It's beyond infuriating. And let's not forget the water pressure ever since the system was installed, my water pressure has severely depleted. It's hard not to blame the system itself, especially since this was never an issue prior to installation. Despite having moved on to another company, the salesman who initially sold me the system was the only one willing to assist with troubleshooting the 2-gallon alkaline tank replacement issue and getting it working again. While I appreciate his efforts, the leak continues. The overall experience has left me thoroughly disappointed. Based on my nightmarish ordeal, I wouldn't feel comfortable recommend this service to anyone.Review from Katherine T
1 star03/02/2024
Re: Contract Cancellation Dear Aquafeel Solutions CEO,I'm writing to cancel all contracts with Aquafeel Solutions immediately.On March 2, 2024, between 11:30 am and 1:30 pm, ************************************** visited to demonstrateCancellation of Contract for Aquafeel Solutions Services
Aquafeel Solutions Response
03/04/2024
Good Morning Ms./*****************, my apologies but I do not understand what you are trying to communicate. If you are trying to cancel an active contract that you already signed please contact ******************** as they are the ones who your contract is with. If you are not currently an active customer and want to cancel a scheduled demo, please contact the vendor your demo is with. If you are a soon to be customer who no longer wishes to proceed with your application process please call the main office. ************
Thank You
Review from Steven R
5 stars10/30/2023
Excellent customer service, amazing product, the best experience ever, highly recommendedAquafeel Solutions Response
02/16/2024
We appreciate your business and are thrilled you love your system! Please make sure you are refilling your salt tank and doing annual checkups to keep it at its fullest potential.
Thank you for trusting Aquafeel for your water purification needs.Review from Edgar G
1 star10/12/2023
FYI to anyone being pitched this product. They are not upfront about the sales process and don't disclose the fact that interest in going to be charged or that a lien is placed on your home.Aquafeel Solutions Response
02/16/2024
Unfortunately, we Aquafeel Solutions have no say on contract terms or consequences for not paying off any loans, as contract's are between the customer and their matched finance company. We work with finance companies who approve and offer different options to customers based on their credit, income and debt-to-income ratio. We do our best to match our customers with the right finance company for them and their financial situation.
Review from Jose A
5 stars10/11/2023
Quiero agradecer a Aquafeel por darnos salud y cambiarle la vida a toda mi familia a travs del sistema q instale en casa,darnos agua pura de verdad nos cambi la vida,ahora hay un antes y un despus, mil gracias Aquafeel y tambin quiero mencionar muy especialmente al ************************ representante de Aquafeel quien nos ilustr de una manera muy didctica los beneficios de contar con agua Pura en toda la casa,mil gracias y bendiciones. 100% recomendableAquafeel Solutions Response
10/13/2023
Estamos ms que felices de saber que est enamorado de su sistema! Le agradecemos su negocio y apreciamos su apoyo. Si alguna vez necesita ayuda con su sistema, no dude en llamarnos!
Gracias
Review from Sara D
1 star10/02/2023
I have an Aquafeel water filter system that I bought on 01/30/2019 for the amount of $7,500. Now, I am trying to contact Aquafeel for the last month to replace my filters or at least for them to tell where to get them but of NO avail. Nobody returns the messages even though they have a recording asking you to leave messages so that they can return your call.Aquafeel Solutions Response
10/04/2023
I am sorry to hear you have been having trouble reaching our customer service department. Your business is very important to us, that includes your satisfaction with us as a company. Please call this direct line for immediate service.
********************
Thank You
Review from Manuel G
5 stars09/05/2023
Estoy sper contento con el servicio recibido mi familia y yo estamos mucho ms ********** desde que tenemos Gracias Aquafeel
I am super happy with the service received, my family and I are much more healthy since we have Thank you Aquafeel
Aquafeel Solutions Response
02/16/2024
Apreciamos su negocio y estamos encantados de que ame su sistema! Me alegra que el sistema haya podido ayudar a su familia como lo ha hecho con muchas otras. Asegrese de rellenar su tanque de sal y de realizar revisiones anuales para mantenerlo en su mximo potencial.
Gracias por confiar en Aquafeel para sus necesidades de purificacin de agua.
Review from Melba N
5 stars07/29/2023
La mejor experiencia en agua purificada, es una empresa honesta, excelente servicio al cliente y la calidad del equipo es espectacular, recomendado 100% a todos aquellos que buscan salud para su familia y su hogar Una de las mejores inversiones de mi vidaAquafeel Solutions Response
08/09/2023
We appreciate your business and are thrilled you love your system! Please make sure you are refilling your salt tank and doing annual checkups to keep it at its fullest potential.
Thank you for trusting Aquafeel for your water purification needs.
Apreciamos su negocio y estamos encantados de que ame su sistema! Asegrese de rellenar su tanque de *** y de realizar revisiones anuales para mantenerlo en su mximo potencial.
Gracias por confiar en Aquafeel para sus necesidades de purificacin de agua.
Review from Ricardo M
1 star07/05/2023
Tengo problemas con el filtro desde haces meses y no tengo solucin , llamo nadie a tiende tengo una garanta de 25 aos y el filtro no me sirveAquafeel Solutions Response
08/09/2023
Lamento escuchar que no ha tenido la mejor experiencia con su sistema. Agradecemos su preferencia y pasar su informacin a nuestro departamento de servicio al cliente para que puedan ayudarlo a resolver este problema.
Gracias por confiar en Aquafeel para sus necesidades de purificacin de agua.
I am sorry to hear you have not had the best experience with your system. We appreciate your business and I will be passing your information down to our customer service department so they can help you resolve this issue.
Thank you for trusting Aquafeel for your water purification needs.Review from Alejandra R
1 star07/05/2023
I have been having an issue with a bad odor from the system for a while now. I have been trying to contact them, but no one has answered. When I call, I get an answering machine. Before, I could leave a voicemail, but now the box is full, and I can't even do that. Since I bought the system, no one has come in to test the water, which I was told they do after six months. It's been over two years, and no one has come to check the system as promised. I don't know if this company is even still in business.Aquafeel Solutions Response
08/09/2023
I am sorry to hear you have not had the best experience with your system. We appreciate your business and I will be passing your information down to our customer service department so they can help you resolve this issue. We work everyday to better ourselves for the wellbeing of our customers, I will personally make certain to clear our voicemails to take on new messages,
Thank you for trusting Aquafeel for your water purification needs.
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