Business ProfileforTouchstone Essentials

Horrible service. My first attempt at placing an order with a promo code, I was somehow denied access to log into my account nor receive a product. I emailed them asking about my issue and no help. Because I was so desperate to try their product I tried with a different email and was finally able to put my order in. At 4am the next day I received an email that my order was cancelled and again, could not log into my account. I emailed and they keep telling me that I have placed and received orders to my address. They gave me an email and name that is not mine , and said I ordered in a month and year that I was not even living at my current apartment yet. I let them know that it was an apartment complex that Im living in, and that it was not me ordering or receiving at that address.After much frustration they keep running around in circles with the same excuse I have seen all around these reviews. Good riddance.

Hi *******! We regret to hear that our customer service did not meet your expectations. Our records indicate that Support provided you with details regarding the closure of your accounts in emails sent on July 4th and August 5th. You have three accounts associated with you: the first was created on June 16, 2024, the second on July 4, 2024, and the third on August 4, 2024. In response to your initial inquiry on July 4, 2024, we explained that orders would only process if your locations matched. Unfortunately, our system flagged your account for suspicious activity due to a mismatch in locations, leading to the voiding of your June 16th order and the return of your funds. The second and third accounts were subsequently closed as they were linked to the first account, which had been flagged. When we asked you to confirm the email address associated with the first account, and you indicated it was not yours yet the name, address, and phone number match the other two accounts, which further confirmed potential suspicious activity. While the first account had details similar to the other accounts, the credit card information differed. We apologize for any inconvenience caused by our anti-fraud measures, which are intended to safeguard both cardholders and our organization. We understand that the restrictions related to device locations, shipping addresses, billing addresses, and credit cards may be frustrating. Please be assured that we are working diligently to streamline our processes while upholding the highest security standards. Thank you for your understanding.