Business ProfileforGiant Eagle Inc

A "one star rating" is too high!!!! On July 1, I had 2 clipped online coupons that would expire that day. I made a special trip to GE to use the coupons. The coupons were not deducted at checkout. Since the ONE AND ONLY CUSTOMER SERVICE rep was "on break", I called from my home. The rep said she had been told "once the quota is met, the coupons are pulled from the account," and suggested I contact "Corporate". The first "Corporate" person pretended to be shocked and said he would forward the situation to people of authority. He then transferred me to the "Tech Team" for the reason the coupons were not applied. The second person was NOT on the tech team, but issued a credit and indicated somebody from the tech team would call me. I laughed and said: "RIGHT!" I told him my response was to his statement that somebody would call me. When he reassured me I would get a call, I told him I will be contacting the Ohio AG's office if I did not hear from somebody in a reasonable time. (While this conversation was going on, the local rep was trying to call me.) I returned the call to the local GE, where the rep offered a credit to my account. I told her that Corporate was applying a credit. Neither the "tech team" nor Corporate ever called, so on July 15, I called the AG's office. Since I had been issued a credit, they could not help me, but referred me to the BBB, which said the same thing. HOWEVER, the BBB forwarded this form to me so that it could be posted online. I am so tired of GE's game playing!!! EVERY GE CUSTOMER MUST CHECK THEIR RECEIPTS AND REWARDS INFO AFTER EACH AND EVERY PURCHASE MADE AT A GIANT EAGLE. This complaint is NOT directed toward the employees but to "CORPORATE" staff. Get your act together before you find yourselves needing to close your stores...not that it would be a great loss to your customers, but your employees work VERY HARD to try to keep things running smoothly while trying to feed their families at your prices!!!